PART TIME CUSTOMER CARE ADMIN/ADVISOR HIGH WYCOMBE - 3 DAYS A WEEK!PERMANENT JOB! in High Wycombe - Reed

Customer Care Advisor

Due to expansion, My client are looking for a positive, friendly and hardworking individual to join their passionate Customer Care Team at our Head Office in High Wycombe.  In this fast-paced role, you will communicate with our customers via telephone, email and live chat and will provide a unique and personal service to each customer. 

This is a part time role, which will be required to work 3 days per week.  We are open from 8am- 8pm Monday to Friday and 9am- 5:30pm on Saturday and bank holidays, so the successful candidate needs to be flexible and reliable.  Please note, temporarily due to COVID-19, our current working hours are 9am-5:30pm Monday- Saturday only. 

TO JOIN OUR VIBRANT AND FAST GROWING BUSINESS AS A CUSTOMER CARE ADVISOR

You must have proven experience working in an office based Customer Care role and a genuine passion for customer service. 

You must be confident working in a fast-paced environment. You will have a confident and comfortable telephone manner and demonstrate excellent communication skills- written & verbal.  You will also have strong computer skills.

You will embody the company values; demonstrating curiosity, courage, passion and selflessness. You will be brilliantly organised and a great multi-tasker who is confident to manage multiple tasks at one time whilst retaining a high attention to detail. 

If this sounds like you and you’re motivated and excited to learn more, we can’t wait to hear from you.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Delivering exceptional customer care at all times
• Ensuring that a bespoke and personal service is provided to every customer to meet their needs
• Responding to customer queries within our agreed response time
• Handling customer queries across different platforms, including live chat, phone calls, email and social media
• Building relationships with customers and using initiative when dealing with queries
• Liaising with the warehouse team and couriers to resolve any order issues
• Working closely with stores and other head office departments

YOU'LL BE REWARDED WITH:

• Competitive starting salary and great career prospects in a fast paced and growing business
• 25 days holiday plus bank holidays
• Company-funded private health insurance
• Discretionary bonus scheme
• 50% staff discount
• Interest-free Season ticket loan
• Bespoke induction support and ongoing development to help you thrive in your new role
• A welcoming and inspiring work-environment - take advantage of Yoga classes, social activities and more

Please apply now as I will be shortlisting immediately!