Job Overview

Colchester, England
Job Type
Full Time
£18,000 - £22,000 Per Year
Date Posted
24 days ago

Additional Details

Job ID
Job Views

Job Description

Claims Administrator

£18k - £22k


Our leading Insurance client has a new opportunity for a Claims Administrator to join their busy and friendly team.

In this new role you will provide an effective and efficient support to the Team Managers in the handling of a variety of Insurance related claims.

Your main responsibilities as Claims Administrator will include:

  • Assist Claim Handlers with the processing of claims by dealing with simple updates and correspondence
  • Ensure that new claims and correspondence are actioned in accordance in a timely manner
  • Ensure that all correspondence (written or verbal) is polite and professional and formatted in agreed templates and branding
  • Ensuring claims are managed in accordance with agreed diary procedures and assist in keeping the teams diary up to date
  • Inputting and updating the Claims Management System
  • Passing file to costs auditors and where appropriate prior to settling bills
  • Approving payments up to a specified approval limit
  • Adding payee details to the database and claims management system
  • Answering customer queries about the claims process in a courteous and efficient manner
  • Making outbound telephone calls in order to gather claims information
  • Ensure that client confidentiality is maintained at all times and that data protection requirements are adhered to
  • Provide general assistance in the office and to colleagues where appropriate

To be a successful Claims Administrator you will demonstrate:

  • Experience and confidence in effectively communicating over the telephone and by email and in a professional and supportive manner
  • Experience of administration work or customer service
  • Excellent organisational and time keeping skills
  • Confidence to own tasks without supervision
  • Experience of using all Microsoft Office programs

Knowledge of any types of Insurance claims will be advantageous.


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