Administrator / Administrative Assistant / Marketing Administration

Job Overview

Location
Reading, England
Job Type
Full Time
Salary
£18,000 - £20,250 Per Year
Date Posted
19 days ago

Additional Details

Job ID
81725
Job Views
6

Job Description

Administrator / Marketing Administrative Assistant with proven experience of administration in a busy environment and excellent organisation and communication skills is required by Guide Dogs based in Reading, Berkshire.

SALARY: £18,000 - £20,250 per annum

BENEFITS: 26 Days Holiday plus Bank Holidays, a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, they provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme.

LOCATION: Reading, Berkshire - with flexibility for some remote working

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 9am - 5pm Monday to Friday, 35 hours per week. As a charity, they are always keen to support flexible working as best they can.

APPLICATION PROCESS: Once we’ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

JOB OVERVIEW

We have a fantastic new job opportunity for an Administrator / Marketing Administrative Assistant with proven experience of administration in a busy environment and excellent organisation and communication skills.

As the Administrator / Marketing Administrative Assistant you will assist with the delivery of Committed Giving product journeys by fulfilling key administration duties across a range of channels, including social media, direct mail and email, while maintaining policies and procedures at all times.

The Administrator / Marketing Administrative Assistant will carry out social media tasks on a daily basis including: administering Sponsor a Puppy Facebook groups; responding to queries raised; and improving engagement across social media platforms, and will fulfil lottery processes, including: updating weekly winners on website; weekly compliance checks and monthly submissions for Gambling Commission.

DUTIES

Your duties and responsibilities as the Administrator / Marketing Administrative Assistant:

  • Supporting Committed Giving Retention Team with campaigns as required, including Pupdate visits and interviews, proofing, copywriting, and other administration duties
  • Facilitating stock procurement for Committed Giving products, accurately monitoring stock levels and responding to any stock-related queries
  • Managing day to day relationship with external fulfilment house, liaising with in-house teams to resolve any queries/issues and facilitating fulfilment invoices in a timely manner
  • Working with Supporter Care Team to resolve any queries/issues relating to Committed giving products including supporting with complaints
  • Keeping on top of electronic filing and record management, including using a Customer Relation Management (CRM) database system

WORKING AT THE CHARITY

Working at the Charity is much more than just a job. Through the values that guide their work, they make a real difference, and change lives.

They believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for the Charity.

IDEAL CANDIDATE REQUIREMENTS

Essential

  • Educated to GCSE grade C or above in English and Maths or equivalent
  • Proven experience of administration in a busy environment
  • Previous exposure to working in a busy environment, with a variety of tasks to deliver within Service Level Agreements
  • A demonstrable understanding of administrative systems
  • Excellent organisation, communication and administration skills
  • Able to multi-task and prioritise own workload
  • Able to work effectively to achieve agreed Service Level Agreements
  • A willingness to go over and above to ensure the very best service
  • Able to work unsupervised, but team oriented
  • A willingness to work as part of a team to achieve results
  • Good attention to detail, highly literate with strong creative skills
  • An excellent standard of grammar and spelling and ability to proofread and make corrections
  • Proficient use of Microsoft software including standard packages
  • Accurate data entry skills

As this role requires an Enhanced Disclosure check the start date for the successful candidate will only be confirmed upon receipt of the check.

The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

Please note: we reserve the right to close any of our vacancies early.

HOW TO APPLY

APPLICATION PROCESS: Once we’ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

CV’s of Job Applicants meeting this requirement may also be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P7044

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