Divisional Operations Leader - Global Energy - to £100,000
An opportunity to join an award winning global insurance broking business.
Due to business growth they are now seeking to recruit a Divisional Operations Leader within the Global Energy Division.
As Divisional Operations Leader, you will work with closely with the Divisional COO and Business Unit Leaders to ensure that operational objectives are exceeded and company principles are followed. You will be ultimately responsible for developing, introducing and monitoring quality systems in order to achieve recognised company standards.
Key Tasks & Responsibilities:
Follow the direction set by the COO and Executive Committees
Participate in developing policy and strategic plans
Drive forward the monitoring and penetration of non-production revenue with appropriate key staff.
Work on corporate operational improvement projects
Ensure that necessary policies and standards for service quality are set and maintained and that compliance is assured
Investigate quality problems and recommends changes or improvements
Facilitate the introduction across the division of new processes or improvements to existing processes
Monitor compliance of procedures by implementing a consistent and robust file audit system throughout the division, identifying specific areas of concern and ensuring that corrective action is undertaken
Undertake ad hoc file audits in support of the above and undertake specific file audits
Supports a rigorous appraisal system including a consistent approach on goal setting, scoring and ensuring training needs are identified and deliver
Assist Business Unit leaders in formulating the direction and structure to ensure attainment of the business plan in respect of profit and growth
Ongoing evaluation of systems, analysing data, evaluating processes to establish best practice and identify opportunities for improvement
Ensure that all activities undertaken are compliant with current regulatory and internal standards and procedures
Monitoring of cash collection performance across the Division
Maintains Divisional Risk Register
Monitoring of Company KPI goals with the Division, ensuring remedial action where performance falls below company expectation
An understanding of the relevant classes of business
Ability to assist COO and other key staff with the development and implementation of internal controls and procedures to ensure the performance of staff necessary for excellent client delivery
Demonstrated understanding of management concept, systems and quality assurance
Willingness and ability to continue to develop knowledge through formal and informal learning, both internal and external to the Company
An understanding of cash collection processes including, but not limited to, general insurance accounting and client invoicing
An understanding of the general, legal principles of insurance
An understanding of Risk Management concepts and when these are useful to clients
Ability to communicate effectively and professionally, both verbally and in writing, with clients, insurers and other colleagues.
Ability to manage time, prioritise and ensure that deadlines are met without compromising quality
Ability to build and maintain good business relationships with clients, insurers and Associates
Effective delegation, as appropriate
Presentation skills in both preparation and execution
Professional and tactful negotiation and persuasion skills to achieve objectives
Proven problem solving skills, including the ability to resolve unusual and complex issues and then devise actionable solutions
An understanding of regulatory controls and procedures relating to both commercial and retail customers, if applicable
Knowledge of Microsoft products (Word, Excel, Outlook) or similar software applications
Protect the confidentiality of information
Ability to compile, analyse and interpret financial information and data to facilitate decision making
REF - 8139
MW Appointments is acting as an Employment Agency in relation to this vacancy.