Job Overview

Witham, England
Job Type
Full Time
£35,000 - £45,000 Per Year
Date Posted
13 days ago

Additional Details

Job ID
Job Views

Job Description

Purpose of Role:

Deliver customer support and sales to all aspects of the Med Fx business

Main Duties and Responsibilities:

  • To carry out fully any instructions given by the Contact Centre Manager and undertake all administrative functions in connection to the department.
  • To be responsible for answering all telephone calls, deal with email and electronic orders in a timely and efficient way and in accordance to the sales order processing procedure.
  • To deal with customer enquiries/queries, maintain records and build customer relationships whilst representing the company: ensuring a speedy, efficient and quality service to our customers at all times.
  • On-board new customers via New Accounts Process ensuring all regulatory requirements are achieved.
  • To be proactive in creating extra sales by increasing account business, following up leads and proactive calling on any business development campaign provided.
  • To achieve any targets set on new product initiatives, special offers, product launches and house preferred brands by increasing sales.
  • To alert the Contact Centre Manager to any potential problems and pass on any relevant information.
  • Maintain CRM information for all contacts, queries etc
  • When necessary to take advantage of any training programmes considered necessary by the company.
  • To promote a positive and professional progressive attitude in all work activities.
  • To work within the company as a team member and not limit work to any discipline or function.
  • To adhere to rules and regulations of the company as outlined in the company handbook.

Standard Company Requirements:

  • To comply with all Health and Safety requirements as outlined by the Health and Safety Executive and business.
  • To participate in all relevant quality programs and assist as required in quality initiatives.
  • To ensure PPE issued by the business is worn in accordance with Health & Safety legislation.
  • Training is undertaken as recommended by your manager.
  • Carry out any other reasonable request as requested by your manager.

Desirable Knowledge, Skills and experience required:

  • Previous experience in both In & Outbound telesales role.
  • Proven self-starter with ability to structure own day, work independently and as part of a team
  • Ability to build robust relationships with customer base.
  • Ability to deliver sales through analysing customer data and utilising a consultative sales approach.
  • Experience of working with CRM system.
  • Excellent communication skills.
  • Strong organisational and multi-tasking skills


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