Job Overview

Location
Telford, England
Job Type
Full Time
Salary
£21,000 - £21,500 Per Year
Date Posted
15 days ago

Additional Details

Job ID
81093
Job Views
5

Job Description

The main focus of this position is Customer Service. To deal with investigation and resolution of administration complaints across the company's books of business. Analyse complaints to identify key root cause and complaint reduction opportunities. Assist the business in implementing process improvements to minimise future complaints.

Key Role Responsibilities:

  • Use proven customer service skills to resolve administration and service complaints in a manner that is consistent with best practice, whilst supporting TCF and adhering to regulatory requirements.
  • Convey decisions to clients both verbally and in writing, promoting clear communication with customers to assist with swift and satisfactory case resolution.
  • Liaise and build relationships with our internal and external customers, whilst being an advocate for Service Resolution at all times.
  • Provide an assessment of the implications to companies following investigation of the complaint; and suggest corrective action as appropriate.
  • Identify areas for improvement within company's current processes and procedures during the course of an investigation and implement any appropriate remedial action to ensure that we learn from our mistakes.
  • Recommend and authorise redress (refund of premiums, interest, ex-gratia payments and other disbursements to complainants), within agreed authorisation limits.

Essential Requirements

  • Previous experience in customer service, especially dealing with customer complaints or investigations is essential (Only apply if you have this experience)
  • Ability to make effective decisions under pressure
  • Excellent written and verbal communication skills and ability to adapt to different customer profiles and internal audience.
  • Able to multi-task and switch priorities to suit changing business needs.

We look forward to receiving your application and will consider candidates from similar backgrounds who have the required technical experience such as Complaints Analyst, Complaints Handler, Complaints Investigator, Grievances Analyst, Grievances Handler, Grievances Investigator, Customer Service, Customer Care Assistant, Customer Advisor, Customer Experience, Customer Support, Customer Success, Customer Operations.

Location

Similar Jobs

Hays Specialist Recruitment Limited

HR Administrator

Full Time

James Andrew Recruitment Solutions (JAR Solutions)

Corporate Support Officer

Full Time

Hays Specialist Recruitment Limited

Office Manager - HR

Full Time

Hyper Recruitment Solutions Ltd

QA Officer

Full Time

Cookies

This website uses cookies to ensure you get the best experience on our website. Cookie Policy

Accept