Fundraising Administrator

Job Overview

Liverpool, England
Job Type
Full Time
£16,500 - £18,500 Per Year
Date Posted
25 days ago

Additional Details

Job ID
Job Views

Job Description

To apply, send your up-to-date CV and a detailed covering letter. Your letter should explain how you think you meet the criteria in the Person Specification (scroll down), and it should tell us why you want to apply for this job.

The deadline for applications is 09:00 on Monday 20th September, and interviews will take place during the week commencing 27th September. Please note that incomplete or late applications cannot be considered.

Hours: 21 hours per week

Salary: £16,500-£18,500 p.a. pro rata depending on experience
Based at: Zoë’s Place Baby Hospice Liverpool

Responsible for: Supporting the fundraising team by providing administrative support, enabling an increase in income generation activities

About Zoë’s Place
We’re incredibly proud of our hospices. We provide respite and palliative care to children aged 0 - 5 years old with life limiting or life-threatening illnesses, with our team of specialist nurses offering 24-7 care and support at end of life.
We’ve created a safe, caring and fun place, where parents know that their child will receive the best care possible - a home away from home.
In order to continue with our specialist work, we need to secure new and sustainable income growth, alongside delivering exceptional supporter care to our existing donors.

Overall aim of the role
Reporting to the Head of Fundraising, you will be responsible for working with the fundraising team to deliver excellent administrative processes across all areas of income generation at Zoe’s Place Liverpool You should be forward thinking, pro- active and be able to manage a busy workload of conflicting priorities. Proficient in IT skills including Excel and Word.

Key responsibilities of the role

  • To manage the day to day administrative duties within the hospice
  • In line with GDPR liaise with all key stakeholders to ensure consistent and accurate recording of all data on donorflex
  • Ensuring a robust process is in place for the distribution and management of all fundraising collecting boxes
  • Be responsible for managing the process of Ebay sales
  • Work with other fundraising administrators to share best practice and continuous improvement
  • Deputise for the finance administrator during times of absence due to leave, illness etc
  • Working with the Marketing Manager and fundraisers, be responsible for administering communications where appropriate
  • Be responsible for managing the number of supplies of materials including but not exclusive to, posters and leaflets
  • Welcome supporters into the reception area and acknowledge their donation appropriately
  • Any other reasonable tasks as required by the Head of Fundraising, Director of Income Generation or Executive Trustee

Experience and skills

  • Ability to understand income generation activities and how administrative tasks support that function
  • Organised and able to manage busy workload
  • Solution focused and able to prioritise
  • You should be able to work with minimum supervision, be proficient in IT skills including Excel and Word
  • Able to maintain accuracy and attention to detail in a busy working environment
  • Comfortable working autonomously and proactively, alongside being a strong team player
  • Excellent interpersonal skills and the ability to communicate effectively both orally and in writing at all levels
  • Experience of working in a charity would be distinct advantage
  • Experience of Donorflex would a distinct advantage Additional Responsibilities
  • To comply with all Hospice policies, including but not limited to GDPR compliance, confidentiality and Health & Safety
  • This job description sets out the key task and responsibilities of the post and is not intended to be comprehensive. It is essential that it is regarded with a degree flexibility to meet the changing needs of the organisation and general business need.

Person Specification


  • Educated to a high standard

Experience/ Knowledge

  • Experience of managing administrative duties in a busy office environment
  • Ability to work with minimum supervision
  • Proficient in IT skills including Excel and Word
  • Excellent organisational skills and able to manage a diverse range of duties and conflicting priorities
  • Able to maintain accuracy and attention to detail
  • Comfortable working autonomously and proactively, alongside being a strong team player
  • Excellent interpersonal skills and the ability to communicate effectively both orally and in writing at all levels
  • Ability to persuade and influence key stakeholders at all levels
  • Experience of using EBay

Skills and Attributes

  • Excellent organisational and interpersonal skills
  • Able to develop and manage processes
  • Ability to manage donor expectations
  • Excellent written/verbal communication skills
  • Flexible and able to use your own initiative
  • Able to work autonomously
  • Empathy and compassion
  • Diplomacy and tact
  • Sensitive to the needs of the children and their families


  • Commitment to equal opportunities
  • Be willing to undergo and have a clear DBS report returned

Desirable Attributes:


Educated to degree level or equivalent relevant qualification

  • Experience of working in a charity would be distinct advantage
  • Awareness of charity law in relation to fundraising e.g. data protection, and/or ability to stay abreast of latest developments
  • Knowledge of Donorflex database management
  • Experience of working with volunteers
  • Ability to motivate others
  • Influencing and negotiation skills
  • Ability to work unsocial hours including evenings and weekends to support the fundraising team where required


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