Job Overview

Mansfield, England
Job Type
Full Time
Date Posted
25 days ago

Additional Details

Job ID
Job Views

Job Description

Are you looking for a new challenge? For a rewarding job where you have the opportunity to make a real difference? Would you like to contribute to the greater good of the healthcare field? If so then we would love to hear from you!

Pay rate: £9.25 p/hr

Applicants could be working any of the following:

Any 5 days out of 7 - shift: 07:00 - 15:00
Any 5 days out of 7 - shift: 13:00 - 21:00
Any 5 days out of 7 - shift: 21:00 - 07:00

The Role:

You will be the first point of contact for all requests and / or complaints from the Trust, relating to the Estates, Catering, Housekeeping, Pest Control, Linen Services, Portering, Telecoms and Switchboard Departments.
The Helpdesk is a 24 hours a day, 7 days a week service to the departments at King's Mill, Newark General and Mansfield Community Hospitals and to other commercial organisations and NHS Trusts.
Within this role, you will be responsible for receiving and logging all calls / requests and allocation of tasks to the appropriate person or department.

Receiving and assisting callers with their requests and or complaints in an appropriate and professional manner consistent with their needs and which reflects the high standard of care and commitment provided by the Trust.

Receiving and recording details of requests and / or complaints, checking information and providing the caller with a task ID and response time.

Contacting service providers. Allocate tasks to nominated officer, giving clear, concise and timely information.

Update and maintain the Helpdesk database, ensuring all details relating to each task is clear and concise, updates are recorded, and records are closed once tasks have been completed.

Maintain communications with service providers to ensure tasks can be tracked, and enquiries regarding progress can be dealt with efficiently.

As part of the facilities team assist with the monitoring of tasks to ensure they are completed in line with Service Level Specifications.

As part of a Team ensuring that a safe working environment is maintained, keeping work areas clean and tidy, reporting faulty equipment, and completing incident reports where required.

Participate in ongoing training and development in conjunction with the Departmental Manager and Supervisor.

If you are interested in this role, please apply online or call Lyndsay Wood on for further details.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.


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