Job Overview

Manchester, England
Job Type
Full Time
£45,000 - £58,000 Per Year
Date Posted
25 days ago

Additional Details

Job ID
Job Views

Job Description

Lead Applications Platform Engineer - Manchester / Agile

DWF is currently looking to recruit a Lead Applications Platform Engineer into our IT - Applications & Development Team. This role will be performed in an agile way, working from our Manchester office as well as remotely.

Reporting directly to the Applications Delivery Manager you will have overall responsibility for the improvement of site reliability and performance by applying a software engineering mind set to the IT Applications portfolio (more than 90 applications). You will work within the ITIL framework as the Application Lead for problem management.

Your remit will as such involve the problem management, identification, prioritisation, resolution, control, review and reporting of BAU issues, including incident management, risk reduction, management of service desk escalations etc.

The main duties of this role

  • Lead problem investigations from start to finish by facilitating root cause investigations, post-mortem and managing the implementation of corrective and preventative measures.
  • Ensure DWF Information Security standards are built and maintained in all applications and application change activity.
  • Support the integration of new business (mergers, acquisitions and lateral hires) to DWF ways of working and the standard application set.
  • Working with the Incident Manager to own application engineer activities require to fix interruptions to service identified during incident management
  • Working with the Service Delivery Manager to proactivity identify problems and create action plans to identify and eliminate root causes.
  • Perform knowledge transfer presentations and create a structured knowledge base repository for both the customer and support teams.
  • Working within SLA and engaging the customers to ensure a high level of service
  • Working with the Service Desk Manager to be a point of escalation for the second line team when resolving more challenging issues that the Service Desk need assistance with
  • Maintain and enrich knowledge base and documentation
  • Review outputs from daily checks and be an escalation point for any issues identified
  • Continually looking to improve accessibility, reliability and availability of applications and manage a suite of reports that monitors against thresholds & includes insight into usage.
  • Perform preventative maintenance and proactive identification and resolution of problem hotspots
  • Ownership of application support requests and prioritisation of multiple / complex issues, rationalising the impact. Bringing together the right people and skills to resolve at first point of contact and providing root cause analysis and follow up action plans.

You will have an intuitive problem solving ability with a diverse foundation of knowledge, skills and experiences. You will be passionate about listening to the customer, user experience and adoption and possess strong interpersonal, written & communication skills.

Skills & Experience

  • A working knowledge of different operating systems, hardware, basic networking principles, databases, information security & applications.
  • Legal technology implementation & support & the ability to learn and master enterprise specific software
  • ITIL & applications lifecycle management.
  • Project Management.
  • MS System Center tools (SCCM & SCOM),
  • MS Office / O365,
  • Plug/Add-Ins,
  • Print & Word Template Tools,
  • Citrix & virtualised environments,
  • Active Directory

If you want to build an exciting future with one of Europe's most innovative legal businesses, apply below as we're interested in hearing from you!

Benefits package and flexible working:

We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That’s why, when you join DWF, you’ll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, gym memberships, health assessments, cycle to work, retail vouchers and a buy as you earn share scheme. You will also have access to additional wellbeing programs such as an online GP and an Employee Assistance Programme.

We welcome applications from people looking for a flexible or [partly] agile role. We are happy to explore your preferred working patterns as part of your application.

About DWF

DWF is a leading global provider of integrated legal and business services, operating across eight key sectors in over 30 global locations with over 4,000 people. Our purpose is to deliver positive outcomes with our colleagues, clients and communities. The legal market has changed profoundly in the last decade and the speed of change continues to increase. There is a clear and growing desire for legal services to be delivered in an easier and more efficient way. So we’ve listened to our clients and designed a range of services to meet these needs. Our vision is to deliver integrated legal and business services on a global scale through our three offerings; Legal Advisory, Mindcrest and Connected Services. Our ability to seamlessly combine any number of these services to deliver bespoke solutions for our clients is our key differentiator. This Integrated Legal Management approach delivers greater operational efficiency, price certainty and transparency for our clients. Without compromising on quality or service.

Note to recruitment agencies

We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.


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