Job Overview

Location
Manchester, England
Job Type
Full Time
Salary
TBC
Date Posted
16 days ago

Additional Details

Job ID
79307
Job Views
4

Job Description

Summary

This part time role is for a fixed term ending 22 January 2022, to support and deliver the Christmas at Dunham Massey event at NT Dunham Massey, working closely with our commercial partners. Over the period you will work an average of 23 hours per week, but working days and hours will vary during the pre-event, event and post-event periods.

During the event it is likely that you will work up to x5 shifts of up to 8.5 hours each per week, and you’ll be required to work a proportion of the 38 event dates as one of the four National Trust Duty Managers.

What it's like to work here

Dunham Massey is a 3,000-acre estate situated approximately 10 miles south of central Manchester and three miles south of Altrincham. Roger Grey, 10th Earl of Stamford, gave it to the National Trust in 1976 and today it attracts over 500,000 visitors a year. This elegant Georgian mansion, set within a magnificent 300 acre deer park and including one of Britain’s finest winter gardens, is a very popular visitor attraction with over 100 staff. The busy team has a strong commercial focus and a fast-paced environment. Within the park walls there is also a shop, café, restaurant and ice cream parlour. On the wider estate, there are 20 farms, 100 cottages, a golf course and an award winning housing development. The house, garden and parkland hide many layers of history and have many stories to tell.

Now a successfully established annual tradition, Christmas at Dunham Massey, delivered in partnership with Raymond Gubbay Limited, gives visitors the opportunity to see the gardens and buildings all aglow for a magical, after-dark experience. As Duty Manager you’ll be working closely with the property team, production company, promoter and suppliers to ensure that this year’s event builds on previous successes. 


Click here for more information about this location

What you'll be doing

You’ll have responsibility for the day to day venue operational management of the event, including throughout the rig, event and de-rig periods. Working with property colleagues, and event partners, you will ensure that Dunham’s buildings and landscape receive the appropriate protection, and maximise opportunities to communicate the core purpose and work of the National Trust to the tens of thousands of visitors. You’ll have operational line management responsibility for NT staff & volunteers on event nights, and local responsibility for the consistent delivery of a great visitor experience for our visitors.

You’ll use your strong people skills to establish good working relationships with property colleagues and event partners, and lead on the venue duty management rota for the event, supported by members of the Dunham management and wider property team.

You will work closely with Dunham’s Business Support Team to answer customer queries, provide information and assist with the administration of the event in general.

A key part of this role is to ensure full compliance with relevant national systems and procedures, promoting awareness of health & safety and assessing and managing risk to ensure the safe and cost effective operation of the event at all times, and to deliver a consistently high standard of presentation and a great Dunham welcome to all of our visitors. Please also read the full role profile attached to this advert, and for more information about the event, please see dunham-massey Who we're looking for

It’s a significant role at a busy property and we need someone who can take on a challenge to maintain the great reputation of this event. To deliver this role successfully, you’ll need to have:

  • Significant operational management experience in a busy customer facing environment and/or at historic properties. Appreciation of balancing visitor experience and revenue generation
  • Extensive experience of assessing & managing risk, knowledge of health & safety and compliance requirements and planning for and managing emergency scenarios
  • Strong people skills enabling establishment of good working relationships with colleagues and partners, including delivery through others and use of collective team experience
  • Ability to work on own initiative, respond to varying pressures, manage difficult situations
  • Leadership experience including good decision making skills, positive attitude, accountability, organisation skills
  • Good communication skills including public presentation, complaints handling
 First provisional interview date Wednesday 8th September 2021. Candidates can start week commencing 4th October 2021, but at the latest in the week commencing 11th October 2021. The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.

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