Job Overview

Manchester, England
Job Type
Full Time
£47,748 - £47,748 Per Year
Date Posted
14 days ago

Additional Details

Job ID
Job Views

Job Description

Every one of the 30 million homes and small businesses in Great Britain are set to have intelligent gas and electricity smart meters installed by 2020. Perhaps one of the most ambitious, challenging and exciting projects of its kind in the world, the building of the smart metering network will be a catalyst for the most significant, expansive and innovative changes to the energy sector in decades. The Data and Communications Company (DCC) was created to lead the successful delivery of this vital new national infrastructure, with highly secure and reliable communications and data services to connect smart meters with energy suppliers, network operators and authorised third parties. This smart metering network will help Great Britain become a global leader in smart energy.

Smart DCC operates as a client on behalf of the energy industry, designing and developing a solution which it then procures, implements and performance manages on its behalf.

Alongside delivery of the smart metering network DCC is also:
Enhancing its standing design capability which manages and assures the DCC service design as well as identifying opportunities to develop and improve its smart metering services
Delivering a Programme to assess and integrate foundation smart meters under DCC management
Introducing new products and services such as a dual-band communications hub and 4G comms hub
Executing a Programme to design, procure and implement a Centralised Registration Service which will underpin Ofgem’s next-day switching reforms.

To deliver these vital developments , Smart DCC is investing in highly-skilled, multi-disciplinary professionals who are interested in operating in a dynamic, client-side environment with significant levels of engagement with industry, Government and DCC’s community of service providers. For more information on the role of DCC, please visit Team: Demand and Logistics The Demand and Logistics team are operationally responsible for Communications Hubs, which includes key related responsibilities for Logistics, CH Firmware Assurance, Security Assurance/PKI Operations and support for relevant projects or programmes. Assurance and Planning functions also exist within the team however this role is to join the Logistics function. The Logistics Team is responsible for the day to day Logistics Operations and the Supply Chain surrounding environment. The core activity focuses on the forward logistics, the delivery of communication hubs and returns logistics. This also includes managing the inventory, stakeholder engagement, ad-hoc company wide project support and producing data and reports for internal and external consumption. This is set against the background of continually improving the efficiency of the company’s supply chain and reporting to senior stakeholders when required to do so. The Logistics team is split into 3 core areas; Management, Reverse Logistics and Forward Logistics. Forward Logistics focuses on handling and managing the flow of goods downstream in the supply chain from the suppliers to customers. Reverse Logistics manages the return flow of products needing to be triaged and disposed, reporting back to DCC Customers and industry on outcomes. Management provides oversight and coordination for the logistics operation. Given the sheer volume of Comms Hubs the industry must deploy, it’s essential that DCC retains sound, near real-time information on device location and commissioned state, to reflect the business requirements of the Smart Energy Code (SEC) and demands of DCC Customers. The role holder will work closely with other functions within DCC Operations, Service Delivery partners and relevant DCC team’s such as Finance to ensure that the Communication Hub Logistics life cycle is managed and controlled, ensuring value for our customers. This is an exciting role in a highly dynamic environment with a multi-layered systems landscape, making the task of maintaining operational integrity even more challenging. The role holder will have the ability to operate at a level that provides a forward view across this complex structure with the drive and determination to absorb a significant amount of regulatory, commercial and business process information. High volume asset tracking experience gained in a similar B2B environment would be advantageous. Strong analytical thinking and attention to detail are essential.

Support day to day activities of the Product and Logistics department, including:
Forward Logistics
Supporting the customer with Ordering and Forecasting of communication hubs and onboarding new customer to the Smart programme
Ensuring customer delivery schedules are communicated in a timely manner and that deliveries are completed On Time, In Full (OTIF), meeting business KPIs Returns Logistics
Onboarding, facilitating and engaging customer for the return life cycle of the communication hub.
Supplier engagement to ensure seamless returns environment and adherence to contractual SLAs.
Customer and Supplier Engagement
Regular interaction is required on a customer and supplier side to deliver an effective Logistics solution.
Regulatory and Contract Management
Ensure regulatory and contractual obligations are interpreted and followed accordingly
Responsible for the development and implementation of standard policies and procedures to ensure the Logistics function operates in the most efficient manner possible.
Monitoring customer and supplier performance against Regulatory and Contractual SLAs

Skills and Experiences:
Experience in working within technical and/or operational environment, preferably within Energy or Telecoms industries
Experience in similar roles of returns & warehousing, logistics and/or supply chain and the processes involved
Evidence of excellent communication skills and building trusted relationships with internal and external customers.
Proficiently experienced in liaising with internal and external customers
Strong analytical skills including adept usage of MS Excel to manipulate data
Ability to work effectively as a member of a wider, cross functional team and across remote locations
Ability to be flexible and work under pressure
Experience of Smart Meter Programme and/or Smart Metering Devices (desired)
Energy Industry knowledge or experience (desired)
Experience of the following computer systems – Remedy / Other Service Management Systems, Order Management System (OMS) (desired)
Experience working with Incident Management, Knowledge Articles, Decision Trees, Management / prioritisation of incident / Service Requests as per SLAs, (desired)
Knowledge of applicable codes, standards, and regulations • Excellent attention to detail (desired)

Looking to discover more? choose ‘Apply now’ to fill out our short application and send us your CV.

All interviews, assessments and background checks will continue to take place online, to completely rem


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