Job Overview

Manchester, England
Job Type
Full Time
£30,000 - £40,000 Per Year
Date Posted
14 days ago

Additional Details

Job ID
Job Views

Job Description

Support Services Manager (Customer Service)

Division: Liquid Personnel (part of Acacium Group)

Location: Manchester City Centre

Salary: Flexible (DoE) plus bonuses

We are looking for ambitious, career-driven individual who thrives off developing and mentoring others at the same time as delivering exceptional levels of customer service to join our Manchester City Centre office. You will be joining a fast-paced, award-winning recruitment business, who are market leaders in their sector. As part of a global organisation, you will have plenty of opportunities to develop yourself and take your career to the next level within a supportive business who put their people first.

Part of Acacium Group, Liquid Personnel has been certified as a 'Great Place to Work', has been recognised in the UK's Best Workplaces 5 years in a row, and has featured in the Sunday Times Best Small Companies to Work For and the Sunday Times Fast Track 100. We pride ourselves on delivering the highest quality service to the Social Work, Healthcare, Nursing, Mental Health and Criminal Justice markets.

What will you be doing as a Support Services Manager?

  • Management of our support functions including the Candidate Care Customer Service team by providing ongoing support, guidance and mentoring direct reports
  • Ensuring that your teams provide exceptional levels of customer service to internal stakeholders and external customers
  • Performance management for the teams (daily flash meetings, monthly PDP's, desk diagnostics, mentoring and coaching)
  • Hiring new members for the team in line with our growth plans and managing the onboarding experience for them
  • Design and Implement processes to maximise attraction, retention and placement of external candidates
  • Implementing strategies for the support services to keep pace with changes in our core markets or the demands and needs of the sales functions

Benefits of working for Liquid Personnel:

  • Competitive basic salary with opportunities to earn performance related bonuses
  • Dedication to developing you and your career via our award-winning, in-house training programme- we can give you the tools you need to be successful in your career!
  • A clear progression path and opportunities to develop across the wider business and Group
  • The Liquid annual holiday (locations have included; Budapest, Amsterdam, Ibiza, Prague and Portugal)
  • Work place pension scheme
  • Free gym membership
  • Regular company events (including Go Carting, Go Ape, Trips to the Races)
  • Annual summer and Christmas parties
  • Directors Club- for top performers across the business
  • Regular competitions with exciting prizes up for grabs
  • Early Friday finish- 3.30pm
  • Discounted Tastecard membership
  • Reward portal- discounts on shops, restaurants and bars
  • Hybrid working model with opportunities to work from home after probation
  • Free Flu vaccinations
  • Cycle to Work scheme
  • Health Assessments and Dental Insurance
  • Life Assurance, Critical Illness Cover and Private Medical Insurance

As the ideal individual for this role you will have:

  • Proven leadership capabilities and experience of managing support, administration or sales teams
  • Demonstrable track record in people development
  • Excellent time management and organisation
  • Strong communication across all levels
  • Experience of internal stakeholder relationship management
  • Ability to convey our group messages and values in a positive upbeat manner to inspire high performance from direct reports


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