Job Overview

Location
Manchester, England
Job Type
Full Time
Salary
£19,000 - £25,000 Per Year
Date Posted
24 days ago

Additional Details

Job ID
79119
Job Views
5

Job Description

Do you have what it takes to be a Customer Service Executive for Antalis?!

Do you have an excellent customer first approach and sharp sales skills?

Antalis are looking for professional, Customer Service Executives, to join our growing Customer Service teams.

Challenge yourself with this great opportunity to join a large, highly successful and well-established international business, at our Manchester (Heywood) office.

The Customer Service Executive is varied and interesting, where strong ongoing relationships with contacts at repeat business to business customers is key. You will be taking their calls, demonstrating excellent customer service in resolving their queries, handling their orders and giving them a smooth experience.

You will work within a supportive team, and in conjunction with a nationally based sales team, to give the best possible experience to our customers, and ensure they keep coming back.

Summary of Key Role Activities:

  • The Customer Service Executive will handle incoming calls, as well as resolving customer queries and placing orders completing the full administrative process to ensure the right product is delivered at the right time.
  • Use our Customer Relationship Management System to gather and retain key information to support the next call, deepen your relationships and communicate with the wider team.
  • Respond and resolve customer complaints quickly, through liaising with logistics, credit control and relevant Salespeople.

Sales Advisor | Customer Service | Sales | Telephone Account Manager | KPI | Customer Service Executive | Customer Support | Analytical | MS Office | Client Relationship | Telephony | Inbound | Order Processing | Communication | Complaint Handling

Benefits

This role is based at our Manchester branch, with free parking provided. There is an achievable team bonus & other benefits include: Flexible buy/sell holiday scheme, Pension & Life Assurance, Eye Care vouchers, Cycle to work scheme, Fiat Discount Offer, and a commitment to your training and development.

Essential Skills

What Skills you will need:

  • Naturally comfortable on the phone, handling a range of information, to ensure an excellent customer experience - every time.
  • Flexible approach, responding to changing priorities accordingly.
  • Ability to learn and absorb information on an extensive product range.
  • High levels of attention to detail, comfortable with verbal, written and numerical data/information.
  • PC literate and extensive working knowledge of MS Office.
  • Analytical thinking; the ability to break down a problem and trace a solution step by step.

About Company

We're one of the UK's leading suppliers of papers, communication and packaging materials into the print, visual communications, office and publishing markets.

You probably, touch, use and see our products every day, what you don't see is the innovation, expertise and dedication that gets them there.

This is a great opportunity to join an innovative company who puts the customer at the heart of everything we do.

Location

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