Job Overview

Manchester, England
Job Type
Full Time
£30,000 - £35,000 Per Year
Date Posted
24 days ago

Additional Details

Job ID
Job Views

Job Description

The Role: Operations Manager
Location: North West
Salary: Up to £35,000 Plus Bonus

Tailor Made are excited to be exclusively recruiting for a well-established and fast-growing business in the North West. They are seeking an Operations Manager to manage both inbound and outbound campaigns.

Reporting to the Head of Operations and working alongside 4 Operation managers, you will be managing the day to day running of the operations team to deliver quality focused sales to all customers on the behalf of our clients whilst achieving high levels of productivity and demonstrating excellent product knowledge. You must be flexible to work weekend shifts.

The Role:

¨ Leading, directing, and evaluating and developing a team of 3-5 direct reports overseeing around 70 -120 contact centre staff to deliver first class customer experience whilst delivering all client K.P.I.’s

¨ Ensuring the right people are in the right place at the right time through effective workforce planning

¨ Providing reporting and analytical support to the Senior Management Team

¨ Directly managing the team managers and supporting sales and service executives to maintain an engaged and motivated team

¨ Taking day to day responsibility for delivering against defined and agreed service levels and action plans, working closely with internal and external stakeholders and other departments

¨ Developing and managing new campaigns from conception through to implementation as and when required

¨ Carrying out people management responsibilities for team managers including completion of Personal Development Plans, performance management, identifying skills gaps, mentoring and coaching

Qualifications, Skills and Personal Attributes

¨ Strong previous experience within a similar role

¨ Strong communication, people management and motivational skills are essential

¨ Ability to manage effectively under pressure

¨ You will be comfortable using Word, Excel and Outlook

¨ You will be committed to productivity and compliance

¨ Excellent organisational and leadership ability

¨ Support, manage and implement the delivery of change related to project, regulatory and client requirements in line with the required timelines

¨ Demonstrate flexibility to adapt to changing practices and work priorities

For more information contact Louisa Ellis

By submitting your CV to Tailor Made Sourcing Ltd you are consenting to Tailor Made Sourcing Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Tailor Made Sourcing Ltd to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.

Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 14 days, please consider your application unsuccessful.


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