The Role: Operations Manager
Location: North West
Salary: Up to £35,000 Plus Bonus
Tailor Made are excited to be exclusively recruiting for a well-established and fast-growing business in the North West. They are seeking an Operations Manager to manage both inbound and outbound campaigns.
Reporting to the Head of Operations and working alongside 4 Operation managers, you will be managing the day to day running of the operations team to deliver quality focused sales to all customers on the behalf of our clients whilst achieving high levels of productivity and demonstrating excellent product knowledge. You must be flexible to work weekend shifts.
¨ Leading, directing, and evaluating and developing a team of 3-5 direct reports overseeing around 70 -120 contact centre staff to deliver first class customer experience whilst delivering all client K.P.I.’s
¨ Ensuring the right people are in the right place at the right time through effective workforce planning
¨ Providing reporting and analytical support to the Senior Management Team
¨ Directly managing the team managers and supporting sales and service executives to maintain an engaged and motivated team
¨ Taking day to day responsibility for delivering against defined and agreed service levels and action plans, working closely with internal and external stakeholders and other departments
¨ Developing and managing new campaigns from conception through to implementation as and when required
¨ Carrying out people management responsibilities for team managers including completion of Personal Development Plans, performance management, identifying skills gaps, mentoring and coaching
Qualifications, Skills and Personal Attributes
¨ Strong previous experience within a similar role
¨ Strong communication, people management and motivational skills are essential
¨ Ability to manage effectively under pressure
¨ You will be comfortable using Word, Excel and Outlook
¨ You will be committed to productivity and compliance
¨ Excellent organisational and leadership ability
¨ Support, manage and implement the delivery of change related to project, regulatory and client requirements in line with the required timelines
¨ Demonstrate flexibility to adapt to changing practices and work priorities
For more information contact Louisa Ellis
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Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 14 days, please consider your application unsuccessful.