Job Overview

Manchester, England
Job Type
Full Time
£35,000 - £45,000 Per Year
Date Posted
26 days ago

Additional Details

Job ID
Job Views

Job Description

3rd Line Infrastructure Engineer - On-Prem Infrastructure

3rd Line Infrastructure Engineer / Technical Analyst vacancy with one of the UK's foremost IT Service Providers and one of the most sought-after employers in the Manchester area.

While this role touches on Azure and, to a lesser extent, AWS, the real focus is on on-prem infrastructure, in particular VMware vCenter (and associated technologies, including vSAN), and NetApp storage technologies.

While absolutely not a requirement, any exposure to backup technologies, Cisco UCS, Linux OS's or Fortinet appliances would be beneficial.

Upon joining the business you'll receive a two-year Professional Development Plan, detailing the comprehensive training offer. It's a highly professional and supportive environment offering significant career development prospects.

What you'll do:

  • Working within the ITIL framework and while contributing toward continuous service improvement, you'll ensure all tickets are managed within set service level agreements.
  • Take responsibility for managing customer tickets through to resolution via Phone, Email or Web portal, escalating to Vendors or external support groups where necessary.
  • Manage your own ticket queue, assisting other team members where necessary.
  • Design changes for service improvement.
  • Involvement in network infrastructure configuration.
  • Escalate issues to Problem Manager where necessary, taking involvement in the investigation of problems and providing root cause analysis.
  • Provide OOH support for business-critical issues to our customers (circa 1 week in 6, paying an additional £350 p/d while on call).

What you'll need:

  • Infrastructure support experience at 3rd Line level, ideally within a Service Desk environment.
  • Experience supporting VMWare environments and NetApp Storage environments.
  • A good degree of commercial awareness with a passion for delivery of first-rate customer service.
  • Comfortable working in a high-pressure environment, with a high degree of problem-solving skills.
  • A genuine thirst for technical knowledge

Relevant VMware or NetApp qualifications would be beneficial, as would any exposure to Linux, Cisco UCS, Azure / AWS (other Cloud Technologies), or Backup technologies.


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