Job Overview

Manchester, England
Job Type
Full Time
£30,000 - £42,000 Per Year
Date Posted
21 days ago

Additional Details

Job ID
Job Views

Job Description

Job Title - Customer Service Team Manager

Job Salary - £25,000 - £27,000 DOE

Job Location - Manchester City Centre!

We are looking for an experienced Customer Service Team Manager to join a market leading Financial Services business in Manchester City Centre.

The company are recognised for delivering a high level of service to their customers and a fantastic environment for their staff to thrive!

If you want to join a company that is passionate about its customers and really looks after their staff then this is the role for you.

The package:

  • A salary of between £25,000 - £27,000 depending on experience
  • 28 days holiday (including Bank Holidays)
  • Generous staff discounts from leading retailers
  • Access to an online Well being centre to nurture your physical and mental health
  • Access to mental health support
  • Refer a friend scheme - earn £200 for each person you refer!
  • Monthly incentives & Employee of the Month scheme
  • Progression opportunities & internal development programmes
  • Charity involvement - our agents nominate a charity each year which we then raise money for

The Customer Service Team Manager role:

  • Driving the performance of a team of customer service advisors to ensure quality targets & KPI's are consistently met in a customer focused environment.
  • Coaching and developing new starters
  • Daily management of your team and conducting team meetings
  • Developing staff through monthly 121's
  • Providing staff with ongoing training and coaching
  • Motivating your team to deliver results
  • Adherence to HR guidelines
  • Using management information to help drive performance

The Candidate:

  • Experience in a customer service team manager role in a call centre environment
  • Ability to work under pressure, manage your time effectively and work on your own initiative
  • Self-motivated, ambitious and determined
  • Ability to understand and deliver for customers and colleagues
  • Ability manage, motivate and drive performance.
  • Excellent communication skills at all levels

We are looking for hard working; career driven candidates that have the ability engage with team and deliver a high level service.

Initial basic of up to £25k - £27k + benefits

If you feel you have the drive and ambition to be successful in this role please apply immediately

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.


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