Job Title - Customer Service Team Manager
Job Salary - £25,000 - £27,000 DOE
Job Location - Manchester City Centre!
We are looking for an experienced Customer Service Team Manager to join a market leading Financial Services business in Manchester City Centre.
The company are recognised for delivering a high level of service to their customers and a fantastic environment for their staff to thrive!
If you want to join a company that is passionate about its customers and really looks after their staff then this is the role for you.
A salary of between £25,000 - £27,000 depending on experience
28 days holiday (including Bank Holidays)
Generous staff discounts from leading retailers
Access to an online Well being centre to nurture your physical and mental health
Access to mental health support
Refer a friend scheme - earn £200 for each person you refer!
Monthly incentives & Employee of the Month scheme
Progression opportunities & internal development programmes
Charity involvement - our agents nominate a charity each year which we then raise money for
The Customer Service Team Manager role:
Driving the performance of a team of customer service advisors to ensure quality targets & KPI's are consistently met in a customer focused environment.
Coaching and developing new starters
Daily management of your team and conducting team meetings
Developing staff through monthly 121's
Providing staff with ongoing training and coaching
Motivating your team to deliver results
Adherence to HR guidelines
Using management information to help drive performance
Experience in a customer service team manager role in a call centre environment
Ability to work under pressure, manage your time effectively and work on your own initiative
Self-motivated, ambitious and determined
Ability to understand and deliver for customers and colleagues
Ability manage, motivate and drive performance.
Excellent communication skills at all levels
We are looking for hard working; career driven candidates that have the ability engage with team and deliver a high level service.
Initial basic of up to £25k - £27k + benefits
If you feel you have the drive and ambition to be successful in this role please apply immediately
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.