We are recruiting for an Ocean Operator with Import & Export experience to join our growing Ocean team based at our Manchester office. This is an excellent opportunity to join a successful global logistics company at a time of transformation.
The purpose of the role is to effectively and efficiently provide consistent excellent customer service to all customers across Ocean product.
We would be looking for a candidate to have Ocean Import experience, with Ocean Export experience favourable to the role. Training on Ocean Exports will be given if candidate has no experience in this area.
· Customer service - providing excellent Customer Service to all our Customers. Dealing directly with and developing relationships with customers by telephone or electronically
· Operationally handle Import/Export bookings and process in our in-house system for shipment for
· Full understanding of operational requirements relating to Ocean Bookings, including documentation to be issued and/or managed in accordance to customers instructions.
· To ensure that the customer is invoiced accurately and within expected company timeframe.
· Full understanding of Industry Standard Documentation.
· Proactively grow our business from existing customers and cross sell at all opportunities.
· Commercial awareness and ability to identify new opportunities to increase GP levels. Maintaining financial awareness as well as business acumen.