Job Overview

Manchester, England
Job Type
Full Time
£25,000 - £35,000 Per Year
Date Posted
17 days ago

Additional Details

Job ID
Job Views

Job Description

Heard of us?

We're an award-winning bank; backing people to fulfil life's hopes and dreams.

Now is your chance…

Our Retail Mortgages team is growing!

We have a fantastic opportunity for a number of Business Development Managers to work within our Retail Mortgages Distribution Team.

We are a key team in promoting Aldermore's mortgages to both the intermediary and direct to consumer markets. By understanding the marketplace and optimizing the tools available to us we are there to help the business achieve its lending ambitions.

We work in a dynamic fast paced environment where knowledge and expertise are central to our approach.

When the time is right, we would love to welcome you to our Manchester office. In the meantime you will be based remotely. You'll be made to feel part of your new team by your Line Manager and colleagues through regular contact and virtual interaction.

What would your day look like?

  • Achieve, maintain, and develop own levels of competency and skill. Seek out opportunities for learning.
  • Take a proactive approach to solving problems and reviewing processes as necessary, to ensure that any service problems encountered are brought to the attention of the management team.
  • Understand and embrace the principles of Treating Customers Fairly (TCF) at all times.
  • Achieve pre-determined call volume and new business volume targets.
  • Maintain own industry knowledge and understanding of regulatory rules and competitor propositions.
  • Feedback into the business, market developments to enhance service offering.
  • Support the inbound telephony line and undertake outbound calls as required within individual/POD KPI's.
  • Increase knowledge and awareness regarding Aldermore products and services.
  • Actively encourage brokers to consider the benefits of the services Aldermore offers.
  • Provide technical assistance and help to resolve underwriting queries from brokers.
  • Evaluate brokers new business proposals effectively.
  • Delivery of key business messages to brokers.
  • Retention of broker records and update onto a bespoke system.
  • Assist brokers with queries.
  • Support the delivery of the BDM Webinar programme.
  • Provide dedicated support to field-based Relationship Management team
  • Take ownership of and resolve Broker complaints adhering to the company guidelines.
  • Ad hoc duties at the request of the Sales Manager.
  • Support all departments within residential mortgages as required in line with business needs.

What do we expect of you?

  • Excellent customer service focus
  • Excellent organisational, communication, numerical and analytical skills
  • Supportive team player with a track record of working within a dynamic team continuously looking for improvement.
  • Ability to work under pressure in a fast-paced environment.
  • Demonstrable problem solving, decision-making and time management skills.
  • The ability to deal with customers/brokers in difficult situations.
  • Experience of working within a regulated, banking or financial services environment.
  • Knowledge of Microsoft Office packages, particularly Word, Excel and Outlook, and ability to learn various in-house systems.
  • Previous experience and knowledge of the Mortgage market.
  • Proven ability to handle challenging objections, whilst seeking the best way to resolution for all stakeholders.
  • Motivational and 'can do' attitude to drive personal success, as well as encouraging and supporting success for the POD you work in.

What can you expect of us?

A friendly and flexible culture, synonymous with our proposition to our customers.
A growing organisation that defines itself as being nimble, lean and strong.
A drive for continuous improvement, which you will be empowered to get behind from day one.
A communicative, accessible and approachable ExCo.
And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.

Still Curious?

Aldermore Group was formed by bringing together two very successful businesses, Aldermore Bank and MotoNovo Finance, under the First Rand umbrella. Whilst our parent company operates internationally from their HQ in South Africa, we are a UK-based financial services specialist that supports our customers across a range of products and services.

Underpinned by our strategic blueprint, "backing people to fulfil life's hopes and dreams", we thrive upon saying "yes" to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; and we open up the lending market to many.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose over the course of the next 3 to 5 years.

Join us today and we will make the same promises to you as an employee, as we do to each of our customers. We are committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave.


Aldermore is an equal opportunities employer.

We do not accept speculative agency CVs. Any CV received by Aldermore will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position.


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