Job Overview

Leicester, England
Job Type
Full Time
£30,000 - £30,000 Per Year
Date Posted
15 days ago

Additional Details

Job ID
Job Views

Job Description

We are recruiting for this role during this challenging time however our client is able to adhere to all policies related to Covid 19 to ensure the well-being of all their employees

We're looking for talented and ambitious experienced Contact Centre Manager to manage the Collections team reporting into Head of Debt and Commercial, having experience in this role is essential you will work Monday to Friday 37.5 hours a week as part of an established team based in Leicester

As the Contact Centre Manager some of your duties are listed below

Provide an environment to inspire achievement and development within team and individuals

Encourage a growth-mindset environment

Motivate, coach, train and develop staff in accordance with company values and procedures

Ensure internal and external business relationships are maintained and developed to achieve optimum delivery and efficiency

Directly manage all team personnel to ensure flawless operation of all aspects of day to day performance and delivery within the team and that of the business

Ensure all key processes within the Credit Control Team are performed accurately and efficiently.

Ensure system development keeps pace with business requirements

Regularly review department processes for efficiency improvements and ensure documentation is continually updated

Attend meetings and contribute to company strategy and policy making, including updating key stakeholders across the business

Co-ordinate activities and information between departments, working in a collaborative manner cross functionally within the business

Carry out other reasonable duties as determined by management

Once successful as the Contact Centre Manager you will receive the following benefits

22 days annual leave (increasing to 24 days after 1 years' service) + bank holidays

Annual leave purchase

Training and development opportunities

Employee perks and support

Recognition and reward

Early leave on your birthday

Attendance bonus

Plus many more

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.


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