Learning and Development Manager
Salary:£60,000 + bonus
This is an 18 Month FTC
This is a?fantastic opportunity for an experienced Learning and Development Manager to join a business with ambitious growth plans as well as a period of exciting change and transformation.? The role will grow and develop as the company changes and grows.
The role of the Learning and Development consultant will be to develop learning programmes for part of the business going through transformation. This part of the business has ambitious plans to be greater than ever before and offering a world class customer service journey to its customers. This position will involve designing brand new ways of working across the business.
This role is a blend of strategy and hands on delivery.
Learning and Development Manager - Responsibilities:
You will?design and deliver the L &?D strategy?with initial priorities around supporting the change agenda
Work in collaboration with Business leaders to design a world class customer service journey.
Work with the Customer facing teams to design, implement & review customer focused training?programmes.?
Design and deliver face to face coaching for managers and leaders in the business
Implement coaching and training solutions, including E-learning programmes.
Review management development training and improve and advance where required
Complete Training Needs Analysis across the business
Manage Leadership and Management development programmes including 1 to 1 coaching.
Learning and Development Manager - Skills and Experience:
You will have designed and delivered training?programmes, formulate the L & D Strategy that will support both business objectives and the development needs of employees.
You will have significant experience of designing customer service and sales programmes.
You will have supported business change?programmes
This position will require occasional time in the Birmingham office, visiting sites across the UK and the rest of the time will be based from home.
Suited to:?Learning and Development Manager / Training Manager /??Learning & development consultant
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