CUSTOMER SERVICE ADVISOR/ADMIN - HIGH WYCOMBE - QUICK TURN AROUND! - PERMANENT JOB! in High Wycombe - Reed

My client, a outstanding business based on the outskirts of High Wycombe are currently recruiting for a permanent or temporary-permanent Customer Service Advisor!

This will be a quick turnaround and a fantastic opportunity for the right candidate!

Car park on site!

Hours: 37.5 hours/week – Monday to Friday, 10.00am – 6.00pm with half an hour for lunch

Company benefits:

• Contributory Pension Scheme
• Private Health Care
• Life Assurance
• Modern office facilities
• Subsidized canteen
• Free parking onsite

Paid holiday: 25 days per annum rising to 27 days after 5 years’ service

Job Duties:

• Provide a first-class service to ensure patients remain on our service
• Complaint management
  
  • Action new patient intro calls in line with the procedure to ensure they fully understand the service provided
  • Call patients on a regular basis
  • Actively promote our products and service always whilst maintaining service levels
  • Identify patient advocates – products & services
  • Work closely with the patients HCP to ensure everyone is kept up to date
  • Take an active part in all departmental meetings.
  • Action all reports within time scales set
  • Cover for other team members if required
  • Cleanse database regularly
  • Perform any other tasks reasonably requested by the Company as required • Work to targets set by your line manager

What is needed to be successful for this job?

Proven telephone based Customer Service background Experience

Proven excellent Database Management Skills

Possess influential and persuasive skill set

 Excellent telephone manner Excellent communication, oral and written, skills Able to work under pressure Able to multitask Possess a ‘can do’ attitude