Customer Care Administrator

Customer Care Administrator

Job Overview

Location
Bury St Edmunds, England
Job Type
Full Time
Salary
£22,000 - £24,000 Per Year
Date Posted
1 day ago

Additional Details

Job ID
738886
Job Views
1

Job Description

Vacancy Summary

Job Title: Customer Care Administrator

Location: Bury St Edmunds

Start Date: ASAP

Salary: Up to 24K depending on experience

Company & Project:

Our client, a well-established residential builder, is seeking a customer care administrator to join their team and work in the Suffolk area.

Duties & Responsibilities:

Dealing politely and efficiently with all customer contact and maintenance matters
Progressing maintenance matters expediently
Ensuring that customer correspondence is responded to promptly and professionally and that customers are kept well informed of all matters affecting them
Ensuring that customer records (both digital and physical) are kept up to date
Progressing outgoing correspondence
Maintaining efficient filing systems
Using Microsoft Office to produce letters, reports, presentations etc.
Dealing promptly with incoming calls and ensuring that if an expectation of an outbound call is made it is adhered to
Providing printing, photocopying and scanning services
Dealing with warranties and customer handover information
Any other activities necessary to fulfil the primary job objectives

Desirable Experience:

Must have relevant experience working as a customer care administrator
Qualifications & Skills:

Experience of working as a Customer Care Administrator with a developer, house builder or contractor.

Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Problem solving and decision making skills
Good team working skills

Patience and calmness under pressure
Excellent communications skills
Application Process: If you would like more information on this position or any other vacancy, please email your current CV through; where it will be reviewed and you will be contacted within 48 hours if your CV is of interest

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