Rewards & Benefits Team Manager
Modis are currently working in partnership with a market leading enterprise business to recruit an experienced Rewards & Benefits Team Manager to manage and oversee the Reward and Benefit day-to-day activities and tasks of their team within the HR Shared Service Centre.
Please note that this a hybrid role offering 3-4 days a week working from home.
As a Rewards & Benefits Team Manager you will provide an escalation point for the resolution of queries and support the team by providing timely and accurate advice enabling them to deliver high levels of customer service that meet or exceed service standards and targets.
Review team performance on a monthly/regular basis, identify opportunities for continuous improvement
Maintain and monitor output for accuracy and timely completion, and compile statistics for monitoring and reporting
Maintain and monitor daily KPI/ Quality Management statistics ensuring cases are closed within SLA timescales
Train/Coach new and existing team members to improve performance, ensuring that the skills matrix is regularly updated
Identify, manage, and drive through to completion any continuous improvement initiatives
Ensure resources are in place to achieve all the HRSSC objectives
Recruit, train, and coach new staff into the Team to ensure maximum performance
Handle complex queries and client complaints on behalf of team members
Maintain a working knowledge of all HR Processes
Maintain and monitor daily/weekly quality statistics for review utilising the HRSSC Issues Log
Develop continued excellent relationships with all clients and allocated Key Stakeholders in any Service Review meetings attended
Manage issues and complaints when escalated from HRSSC Management Team
Manage relationships with internal clients including Senior Management/Directors
Client service - ensure we deliver to a high standard and gain evidence via Service Review Meetings and feedback
Manage annual reward projects such as salary reviews, bonus reviews, annual flexible benefit window, implementation of new benefits, share plans etc
Undertake Reward audits and scoping activities
Use and produce MI reports using a range of data for analysis of workloads and performance
Proven track record of delivering Reward and Benefits services and be multi skilled in so far as able to support team members, liaise with key stakeholders, external suppliers and manage colleagues in times of peak workload, holidays, and other absences
Knowledge of reward legislation, practices, and procedures to provide appropriate advice
Previous experience of managing and delivering multiple Reward and Benefit projects
Previous experience of working within a HR Shared Service environment is highly desirable and the post holder must have an aptitude to understand the business requirements
Excellent communication skills at all levels, strong attention to detail, flexibility, exceptional people management, complaints management and the ability to perform in a fast-paced complex and changing environment are integral to this role.
CIPP and/or CIPD qualified (desirable but not essential)
If you are looking for an exciting new challenge to join a leading organisation that makes a real and impacting difference, please apply now.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website