Do you care about the environment? Are you concerned about the impact of climate change? Would you like to play your part in making the UK greener? If you have excellent customer service skills and a keen eye for detail you'll love this role.
We are looking for an experienced customer focussed candidate to join our powerhouse Customer Care & Sales Support team supporting internal sales teams, and delivering excellence to our customers!
Customer Service & Sales Support Executive
Kidderminster, DY11 / Remote Flexibility
£20,000 – £25,000
Pedigree: ISO 9001 Accredited. Recent Backing from €3.8 Billion Leader
Clients include: Persimmon, Willmott Dixon, Galliford Try & Redrow Homes
Culture: Excellence, Innovation, Fairness & Trust.
Housebuilder Awards 2020 Finalist
A company in the right place, at the right time…
In the next year, in order to achieve Net Zero emissions targets, England’s Building Regulations are changing and nearly every new home built in England will need to have Solar Panels installed to be compliant.
We are already 3X larger than our nearest competitors in this space; we have just received investment from E.ON and our company is set to grow x4 again in the next 3 years.
This will create endless opportunities for good people to really make a difference to climate change and have fun along the way!
What you’ll be doing:
The Customer Service & Sales Support Executive Role:
+ Generating proposals and quotations.
+ Checking and Processing orders, ensuring accurate information is fed through to Operations.
+ Manage all changes and variations to existing orders and determine charges.
+ Technical assistance and phone support, for both internal and external customers.
+ Responding to and managing developer and homeowner issues.
+ Working to strict deadlines on case completion to maintain high quality of service.
+ Provide information on products and services.
+ Work with other departments to manage activities.
+ Sales admin tasks.
+ Maintaining accurate project documentation within ERP system.
+ Collaboration with all teams across the business.
+ Meeting personal targets/KPIs.
+ Quality focus and excellent attention to detail
+ Willingness to take ownership of challenges and see them through to completion
+ Problem solver with a tenacity to get to the root of issues
+ Experience within a customer service or sales support environment is essential.
+ Excellent listening and speaking skills
+ Good people skills.
+ Ability to understand and empathise with customers
+ Ability to communicate clearly and positively with customers
+ Excellent grammar, spelling, punctuation and computer literacy.
+ Strong commercial awareness (pricing, sales).
+ Strong knowledge of Microsoft Word and Excel
+ Maintaining accurate records of customer interactions
+ AUTOCAD or CAD design experience and familiarity with ERP systems and practices would be an advantage!
Interested? Apply here for a fast-track path to our Hiring Manager
Your Experience / Background / Previous Roles May Include:
Technical Sales Administrator, Sales Admin, Customer Account Support, Customer Service, Sales Support, Sales Support Administrator
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR