2nd Line Application Support Analyst

Job Overview

Huddersfield, England
Job Type
Full Time
Date Posted
6 days ago

Additional Details

Job ID
Job Views

Job Description

2nd Line Application Support Analyst


Competitive salary + Benefits

Monday to Friday: 37.5 hours per week

Saint-Gobain - Winners of 'TOP EMPLOYER UK AND GLOBAL' five years running! (2016-2021)

Saint-Gobain is a global leader in the construction industry with a presence in over 67 countries worldwide. Our businesses designs, manufactures and distributes building materials and solutions globally.

We are creating a brand new team of 2nd Line Support Analysts to join our digital function within Technical & Transition Services. Reporting directly to the Service Delivery Manager, the purpose of this role is to minimise service disruption by providing support and maintenance of external facing services through the ownership and resolution of Incidents and Service Requests, performing routine maintenance and by undertaking project work as required

You will be joining a small but vibrant and supportive team. For the first few weeks you will be expected to come into the office 5 days for training as well as collaborating with other team members. Once you have found your feet, this role will be a hybrid role, working from home and office.

Your New role

You will be the second point of contact for customers and suppliers, owning and resolving application incidents, ensuring that effective communication with customers and suppliers is maintained throughout and business impact is understood and minimised. You will ensure that Service Requests assigned to team and own queue are fulfilled in a timely manner and that customers and suppliers are provided regular updates and notifications are sent when work is complete.

You will perform proactive monitoring of supported systems in order to identify any potential issues and minimise any potential disruption to the business, customers and suppliers, document processes, procedures and review documents written by other team members, providing feedback where required. You will also review documentation that is produced for new and upgraded systems covering post-live support phases.

What you need to be successful

You will have experience of providing 2nd line application support within a customer facing environment. You will have an understanding of external facing services such as EDI systems, e-billing services and CRM, excellent problem solving skills. You will be an excellent communicator and be able to build and maintain relationships with key stakeholders.

You can be working within a 2nd line capacity at the moment or you maybe a first line analyst looking for a step up in your career, we are looking for individuals who have an aptitude for IT and a desire to learn.

What you will get in return

  • Competitive Salary.
  • A defined contribution pension scheme.
  • 23 days holiday + bank holidays
  • Flexible Holiday buy-sell scheme (allowing up to 3 days holiday to be bought or sold).
  • As an employee you are automatically covered by the Saint-Gobain Life Assurance Scheme.
  • Staff discounts on high street and leisure activities and various other benefits.

If you're up for a new challenge and think you've got what it takes, apply online today!

About Us


We are an inclusive employer and keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else that makes you, you!

We believe that working in a diverse business can be more enjoyable, teams can be more innovative, and make better decisions. We already employ many fantastic people from diverse backgrounds, but we still want to do more.

So, we are on a mission to make Saint-Gobain inclusive and accessible to all, with role models for you to look up to and learn from, no matter who you are!

At Saint-Gobain, our purpose is to 'Make the world a better home'. We are both manufacturers and distributors. Together with and for our customers, we design materials and solutions that have a positive impact on everyone's life and provide well-being, quality of life and performance, while caring for the planet. Our materials can be found everywhere in our living places and daily life: in buildings, transportation, infrastructure and in many industrial applications.


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