Join us as a Claims Administrator
We are now looking to recruit a Windscreen Claims Administrator in our office in Bury St Edmunds to join our dynamic and forward-thinking team who are there to support the operational function through the processing of windscreen claims received into the business.
The role will involve a mixture of processing spreadsheets onto our claims system and outbound telephone calls to customers to confirm the details of the claim.
Who are we?
A leading UK automotive glazing company, we are proud of our people and training, knowing they make our business the success it is! We are all dedicated to giving our customers the best service and working to exceptional standards; this is what we're all about.
What will my duties be?
Complete outbound calls to customers and brokers in a professional manner dealing with queries, complaints and providing updates on claims
Answer customer emails and provide detailed responses on the progress of any windscreen claim
Liaise with suppliers and customers to ensure delivery of customer service
Process payments from spreadsheets into our claims system
Additional administration duties as required
What is the salary and hours?
A highly competitive annual salary of £18,500 - £19,500 is on offer depending on experience.
This role will offer a hybrid working model where you will work 2 days in the office and 3 days from home. The role is full time and permanent, 37.5 hours per week, standard office hours.
What benefits are there?
We offer 30 days holiday (inc Bank Holidays) with the ability to buy and sell more days. We have a 5% contributory pension scheme, health and wellbeing support, life assurance which is 4x annual salary, and a whole online portal full of individual benefits including retail discounts, memberships, discounted restaurants, cinema tickets and much more.
What we're looking for:
Excellent customer service and communications skills
Strong literacy and numeracy skills
Demonstrate a calm and professional attitude at all times
Willingness to develop self and new skills