Customer Support Assistant

Customer Support Assistant

Job Overview

Bristol, England
Job Type
Full Time
Date Posted
9 days ago

Additional Details

Job ID
Job Views

Job Description

At Sulzer, you are empowered to deliver superior results. As a pioneer in industry we have a proud heritage of innovation and continue to evolve for the future. Join our story and create your own impact by developing your expertise and building solutions that help make our lives safer, smarter and more sustainable.
Great opportunity to Join RES UK Bristol Service Centre, as our Customer Support assistant  to oversee the processing of the orders, to help drive Customer service to the next level.

What do we do? We repair and refurbish all types of rotating equipment, specializing in the repair and refurbishment of centrifugal pumps, and associated equipment repairs including values, gearboxes, fans, and compressors.

In this role you will be accountable for:
* Provide support with the creation of sales enquiries and sales order numbers through the SAP system
* Create sales order folders for the shop floor with relevant Quality and H&S literature, production bar codes and sectional drawings etc.
* Create electronic sales order folders on DMS system.  Be responsible for the upkeep of the DMS system and filing of documents generated by the customer support team.
* Carryout invoicing duties for the service centre, ensuring that work is invoiced as soon as possible throughout the month
* Creating and issuing of Confirmation of orders with correct commercial details (T’s & C’s)
* Updating of service centre noticeboards (Quality, ESH, Financials, Social and general company information
* Maintaining of Service Centre backlog (order book) to ensure shipping dates are correct to customer requirements and service centre forecasts 

To succeed in this role, you will need:
* SAP would be a distinct advantage
* Have good administration skills (Microsoft Office)
* Have good numeracy, communication, and telephone skills
* Be inquisitive and technically minded
* Have a good attention to detail
* Be experienced in customer service 
* Looking for a day-to-day varied role

Your benefits: 
* We offer excellent opportunities to develop, along with a competitive salary and company bonus scheme.     
* 33 days holiday (inclusive of bank holidays) + service days
* Defined contribution pension scheme
* Employee Assistance Program
* On-site car parking
* Access to a wide range of discounts on Everyday Shopping, Entertainment, and Lifestyle
* Long service awards

Location: Portbury is based in North Somerset, located off Junction 19 of the M5.  We are two miles east of the town of Portishead, five miles west of the major city of Bristol, 20 miles east of Cardiff


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