Multitask Personnel are working with a leading facilities management company are seeking a driven, experienced Administrator to join their fantastic team in Sheffield, the training will be approx. 2 weeks at their site in Wakefield
Due to growth we are looking to recruit two Contract Support Administrators on a temp to perm basis for a large contract.
To be the main conduit of information to and from regional managers.
Accountability of all daily tasks initially within the Minor Works Team.
Proactively manage SLA/KPI’s are achieved.
Accurate completion and closure of all minor works jobs within the CRM system.
First point of contact for inbound area managers calls and escalation point for engineers.
To attend meetings as and when necessary. From time to time this may require you to attend meetings at another location away from the office as requested by the client.
Main duties include but are not limited to:
Key contact for Area Managers to escalate or request updates following tasks requested.
Accountability for all minor works activities, liaising with planning, working towards strict deadlines and reporting completion, progress updates into Senior Account Manager escalating concerns.
Provide direction and steer around service delivery around the internal teams.
Co-ordinating all OOH trading hours works to be scheduled.
Reviewing completed tasks by engineers and Sub-Contractors and following through to completion within SLA (Service Level Agreement).
Processing of all quote requests, ensuring prompt turnaround within the agreed SLA.
Processing of quote acceptances, responsible for ordering correct materials and plant.
Effective utilisation, efficiency of despatching engineers, reviewing & reporting.
Assistance with the preparation for invoicing by Finance and handover to them.
From time to time you will be asked to assist in tasks over and above your roles and responsibilities. You will be expected to adapt and carry out the task given professionally and efficiently.
Your responsibilities may change overtime due to the demands of the business.
Key Performance Measures relevant to the position: (to be developed later and in conjunction with job holder)
The ability to multi-task and work hard but accurately under some pressure to deliver.
Logical and methodical, understanding the importance of exceptional clarity and attention to detail.
Excellent listening and written communication skills.
Proficient in Microsoft IT packages (Word/ Excel/ Email, etc.)
Proven track record of good administration skills, including managing and prioritising workload effectively.
Being a good team player and able to provide support where needed yet with the ability to work alone or as part of a team without issue.
Annual salary is £19-20k depending on experience, hours are Mon-Fri 8.30am-5pm
For more information please contact the Faye on (phone number removed) or send a CV to (url removed)