Administration - Insurance Claims

Administration - Insurance Claims

Job Overview

Location
Portsmouth, England
Job Type
Full Time
Salary
£18,000 - £18,000 Per Year
Date Posted
9 days ago

Additional Details

Job ID
715772
Job Views
1

Job Description

Administration – Insurance Claims

£18K

Portsmouth

Permanent

# PLEASE NOTE – MUST BE ABLE TO START THIS ROLE on 29th Nov or 6th Dec

Sitting within the Claims Department, you will undertake claims admin work in order to maintain a smooth and faultless customer journey. You will be expected to understand the claims process from start to finish, and contribute by entering claims onto the system, chasing missing information, and readying claims for assessment. A strong candidate will be able to successfully perform and achieve productivity targets whilst also adhering to the claims process; being able to self-motivate and demonstrate being a team player at the same time.

Key Responsibilities:

Processing claims received and effectively handling all tasks in a timely manner in accordance with our Service Level Agreement

Contact customers and partners regarding for supporting/missing documentation for claims (written and phone)

Ensuring that high levels of customer service is offered through processing of accurate and timely information

Maintaining a consistent and energetic approach whilst building rapport with internal and external customer to establish customer relations

Develop and maintain a competent level of technical, product and system knowledge and be able to explain policy cover in line with terms and conditions

Where applicable, regulatory requirements are met

Understand business issues and recommend solutions to improve

Essential Skills:

Excellent communication skills and strong team player

Ability to multi-task

High attention to detail

Strong data entry and IT skills

Flexible attitude to work – willingness to take on new tasks

Ability to work on own initiative and remain motivated in a changing working environment

Desirable Skills:

Experience of working in an administration or call centre / contact centre or customer service environment

Basic knowledge of insurance products and principles

Working Hours – 37.5 per week, 8.00am – 4.00pm

Salary - £18,000

Location

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