Scheduling Administrator

Scheduling Administrator

Job Overview

Gainsborough, England
Job Type
Full Time
£11 - £11 Per Hour
Date Posted
12 days ago

Additional Details

Job ID
Job Views

Job Description

A social housing group based in Lincolnshire are looking for a scheduling administrator to join their team on a temporary basis.

Location: Gainsborough

Pay: £10.60 p/h

Hours: 8:30am – 5:00pm (Monday – Friday)

As a Planner, a typical day might include:

* Delivering a fit for purpose scheduling process, ensuring that all appointments are made and kept by engineers.

* Providing assistance and support to stakeholders.

* Ensure jobs are allocated and deployed via the scheduling system in an efficient manner.

* Monitor job completion rates and ensure all jobs are scheduled and completed within their target date.

* Ensuring all policies, processes and legislative requirements are followed.

* Being responsible for workload planning using automated and manual systems.

* Administering previously completed works, including entering data into systems

* Responding to multi-channel enquiries, using job notes and logging actions into the job management system

* Making changes to engineer diaries to reflect an alteration in needs and availabilities

* Taking ownership when prioritising work, taking into account business and customer needs that may fall outside of the normal workflow

* Sensitively handling personal and confidential information

* Taking responsibility for resolving customer queries and updating relevant systems using the customer relationship management system or over the phone

* Ensuring cyclical servicing works are carried out within strict protocols

* Ensuring engineers are made aware of any parts or equipment they may need to carry out their tasks

* Communicating with customers to keep them updated

* Liaising with contractors including asking for quotes, allocating work and passing all appropriate information

* Raising purchase orders for engineers and contractors

Essential Requirements:

* The ability to understand and implement a successful process of methodical working (experience in scheduling or planning advantageous)

* Experience in using various Microsoft programmes, particularly Excel and Outlook

* The ability to communicate effectively across all work streams using a variety of communication methods

* Being able to work as part of a team or on your own to achieve the required outcome

* Logical thinking

* Must be able to work in a pressured and fast-paced environment and prioritise effectively

* A proactive forward-thinking approach

* Resilience. Working in social housing is a challenging but rewarding career, you’ll be helping to bring real change to our customer’s lives


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