IT Support (Helpdesk)

IT Support (Helpdesk)

Job Overview

Sudbury, England
Job Type
Full Time
£13 - £16 Per Hour
Date Posted
7 days ago

Additional Details

Job ID
Job Views

Job Description

IT Support Help desk Operator

Duties for this position include, but are not limited to, support and development of the company systems, support and administration of software and hardware, setup and integration of technologies and advising various departments on general technology related items. This position will also serve as a general technical support specialist for all applications along with supporting site during high call volume periods

Essential Duties and Responsibilities

Include, but are not limited to:
- Provide technical (help desk) support to system users
- Assist with master data daily functions and project works
- Keep up to date with new and changing technologies (internal and external)
- Advise and help implement new technology
- Develop and support methods and technical procedures for the site
- Provide troubleshooting solutions for computer or operating systems that affect delivery
- Work closely will all other departments for collaborating IT projects
- Train staff and stakeholders on technical issues as needed
- Provide technical support to projects and contractors as requested
- Analyse complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions.
- Implement and training of programme applications appropriate to assigned duties and projects
- Support demands and service requests according to IT governance strategies, regulations and in accordance with Cyber and Information security policies.
- Out of hours works required for maintenance works or project plans
- Assist with other duties outlined by the IT BP at Sudbury
- Maintain confidentiality of information processed or prepared
- Coordinate, research and analyse reports
- Proactively seek business opportunities and proposals to IT BP
- Stay connected with and utilise company channels such as Teams and Yammer

- 5 years' experience in a similar position
- Demonstrated success in working with people in establishing change management plans
- Strong communication and collaboration skills
- Experience or training received in providing technical support
- Performs a wide variety of duties and responsibilities with accuracy and speed under pressure of sensitive deadlines
- Demonstrate integrity, ingenuity, and inventiveness in the performance of assigned tasks
- Ability to adapt to and learn new technologies
- Proficient knowledge of database structure with the ability to enter, manipulate and report data
- Establish and maintain effective working relationships at all levels
- Perform time management and scheduling functions, meet deadlines and priorities.
- Must possess positive, professional interpersonal skills.

Technical skills
- Installation, operating, maintenance and repair of operating systems, networks, and programmes
- Data analysis and reporting
- ERP/SQL query data process knowledge
- MS Power platform (PowerApps and BI)
- MS 365
- Windows Operating Systems and controls
Language and communication skills
- Ability to compose, read, interpret, and edit complex documents and correspondence
- Communicate positively, professionally, and effectively to all stakeholders, both verbally and in writing
- Follow details written and verbal instructions
- Accurately proofread numerical and text data
Reasoning Abilities

- Ability to apply common sense understanding to execute instructions furnished in written, verbal or diagram form
- Ability to problem solve
- Use logical and creative thought processes to develop solutions according to specifications

Salary Guide:
£31 - 34k (depending on experience)

Hours: Shift Rotation 06:00 -02:00 alternating weekly.

To apply for this position please submit an updated CV


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