Customer Care Advisor/ Administrator

Customer Care Advisor/ Administrator

Job Overview

Old Harlow, England
Job Type
Full Time
Date Posted
12 days ago

Additional Details

Job ID
Job Views

Job Description

A unique opportunity to work as a customer care advisor/ administrator has arisen in the Dorchester area.

Working Monday to Friday office hours.

Main role:
* Answering the telephone which will be customers / work providers / internal customers.
you must be able to have the ability to manage a system whilst on the phone, so having confidence in IT systems is a must.
* The role involves an element of being able to multitask, greeting customers face to face and over the phone, so previous experience in this area would be great.

Job responsibilities and duties:
* Provide a friendly and professional first impression to all customers and visitors
* Manage the customer's experience from first contact to follow up after vehicle collection
* Collect and record accurate customer, incident and vehicle details and images
* Liaise with estimating team to compile and provide repair methods and quotations
* Set up new jobs and learn to create estimates for customers (full training provided)
* Provide customers with information on additional services available to them
* Explain the repair process to customers at drop off and collection
* Maintain an understanding of work in progress status from daily team meetings
* Keep customers updated on repair progress, customer requests and relevant points
* Arrange collections, drop offs, courtesy cars and deliveries for customers
* Record all details and actions on company systems (full training provided)
* Manage customer satisfaction, lifetime guarantee and repair certification processes
* Attend vehicle manufacturer training both online and face to face at the training centres

Qualities and Skills:
* Provide a professional appearance and experience, consistent with our approvals from brands
* Have excellent interpersonal skills with an ability to build trusted relationships quickly
* Ability to manage excellent and effective communications with a wide variety of people
* Excellent phone, text, email and in person skills are of equal importance
* Able to work as part of a team as well as on your own initiative when required
* Be flexible in your approach and continually work to set the highest possible standards
* Have excellent administration, time management and organisational skills

Key Objectives:
* Ensure all customers and visitors receive a high quality, personalised experience
* Ensure that all information is professionally presented to customers in a timely manner
* Ensure customers needs and requests are proactively managed throughout the repair

Monday - Friday 40 hours per week, plus bonus scheme and pension.

Our client is committed to staff development and offer excellent training opportunities, a fast paced, friendly work environment.

If you would like to work for an employer who delivers what they promise, be part of a great team in a winning business which continues to grow, please apply now.

Acorn Recruitment acts as an employment agency for permanent recruitment


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