Key Account Manager - Horeca

Job Overview

Tamworth, England
Job Type
Full Time
£35,000 - £40,000 Per Year
Date Posted
10 days ago

Additional Details

Job ID
Job Views

Job Description

Key Account Manager
Hotel, Restaurant and Catering accounts
phs Group
National role

Key Purpose
To primarily manage the existing Key Accounts within Hotel, Restaurant and Catering (HoReCa) to support and meet customer's needs on an ongoing basis, while also driving new business sales revenue.  To fully understand the customers business and build a partnership which drives growth and retention and create long term solutions. Working with the network of service personnel within PHS to create a best in class customer experience.

Key Tasks
  • Achievement of annual new business turnover and margin target from the portfolio of Strategic accounts
  • To add value to the current portfolio of customer accounts
  • To work in partnership with customers to continuous update and improve the products and service we offer
  • Work with executive and support team to implement a clear understanding of the customer's organisations
  • Work with the team to ensure that the customer experience is best in class
  • Work with the Tenders team to produce final bids and documents to the customers
  • Generate timely management reports as required that will include pipelines, current portfolio revenue, identifying risks and opportunities with action plan to support
  • Ensure clarity with all stakeholders, with a proactive approach to service management
  • Work proactively with your portfolio, with a planned schedule of visits, using reports and information to keep the customer up to date, ensuring that you get the most from your visits and calls
Knowledge and Experience
  • A proven B2B sales professional operating at key and high value account level.
  • A strong level of commercial acumen, gained from account management or sales background
  • Strong knowledge of PHS's marketplaces and competitors, or experience of similar markets
  • Highly developed selling skills with excellent communication
  • IT literate, with an emphasis on using technology to be effective and productive
  • Good strategic planning and day to day organising skills
  • High in initiative and problem-solving skills
  • Elevated levels of energy, commitment and tenacity with a strong understanding of the sales/service process and large accounts processes and buying behaviours
  • Ability to work on own, planning diary and working autonomously within your defined role
  • Full clean Driving License is required for this role
  • Reporting to the Key Account Director with some levels of interactions with other PHS MD's/section heads, finance, IT and other supporting areas
  • Mostly customer facing, with regular daily meetings and calls
KPI's and Performance
  • Growth of portfolio measured against a defined value
  • Growth of pool accounts, measured by a defined value
  • Planned called rates as agreed
Additional Information
  • The role will require regular/daily travelling within the UK (occasional overnight stays)
  • Advanced DBS (CRB) will be checked on offer of employment due to areas visited
In return for your commitment and expertise, you will get:
  • Basic salary £35,000 and OTE £57,500
  • Ongoing career development opportunities
  • A company vehicle or car allowance
  • Pension
  • 23 days holiday allowance plus bank holidays
About phs:
Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 57 years of business.
Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct and Direct 365 (sale of consumables), Phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.


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