Customer Service Advisors needed!

Job Overview

Plymouth, England
Job Type
Full Time
£32,000 - £32,000 Per Year
Date Posted
5 days ago

Additional Details

Job ID
Job Views

Job Description

Do you enjoy being on the phone, problem solving and finding solutions? Do you have previous call centre or complaints handling experience?
Pertemps have a fantastic opportunity for Customer Service Advisors to join a leading parcel delivery company and provide a first point of contact customer service.

The role will require:
  • Answering a high volume of customer queries & complaints in a call centre environment, within an agreed call handling time.
  • Resolving queries and complaints in a professional manner
  • Using multiple computer systems to update customer records, track parcels, look up information and record call details
  • Work to individual call quality and volume KPIs as well as supporting team members to achieve the desired company goals
Starting on Monday 15th November
37.5 hours per week, between the hours of:
7am - 8pm Monday to Friday, 8am - 6pm Saturday, 9am - 4pm Sunday (Saturdays are essential)
There will be a mixture of various length shifts throughout the week and you will receive 4 weeks’ notice of your shift pattern.

As well as working for a highly reputable brand, the other benefits are:
£11.77 per hour, increasing to £14.00 for Sundays and Bank Holidays
Free parking on site and on a popular bus route
Two weeks training
Ongoing support and coaching throughout
Starting on Monday 15th November

Successful applications will be subject to passing a DBS check and having previous call centre experience.

Please register your interest by clicking 'APPLY' today to avoid missing out on a great opportunity!


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