Job Overview

Derby, England
Job Type
Full Time
£20,000 - £21,000 Per Year
Date Posted
12 days ago

Additional Details

Job ID
Job Views

Job Description

JOB TITLE: Travel Consultant

DEPARTMENT: Contact Centre

POSITION REPORTS TO: Contact CentreTeam Manager

We are looking for Travel Consultants to join our fantastic Contact Centre team, who have passion and experience in the travel sector. This is a great opportunity to join a company that has been established for nearly 40 years with a reputation for excellence in everything we do.

If you have the drive and resilience to succeed in sales where you are working towards set targets, high levels of customer satisfaction and if you love talking about travel, that extends beyond a standard holiday on one of our products, then this could be the opportunity to turn your passion into a career.

You will work in a fast paced, target driven environment and will be required to retain lots of knowledge about our products and able to use our systems

Either working from our offices or from home. We offer a salary of £20,000-£21,000 per annum plus up to 15% performance bonus paid quarterly

Key Responsibilities

Responsible for dealing with all inbound customer enquiries and converting these to bookings, as well as giving advice via live chat and email

  • Identifying customer needs and matching them to a suitable product
  • Build rapport with our customers by providing professional, informative, and friendly responses to enquiries; remaining professional, courteous and conscientious throughout
  • Receive inbound calls from our customers and continue to own the relationship with those customers
  • Make outbound calls to customers to follow up on potential bookings
  • Updating our internal systems with accurate and crucial information
  • Ensure are enquiries are dealt with quickly and efficiently in line with SLAs and with the best outcome for the customer
  • Upholding Company values within every aspect of the role. Delivering exceptional experiences both internally and externally

Skills, experience and competencies

  • Able to build rapport with customers and provide an exceptional customer experience that inspires customers to journey with us for life
  • Impeccable verbal and written communication skills and strong attention to detail
  • A demonstrated passion for travel and ideally sales experience within the travel industry
  • Thirst for knowledge and expanding your experience.
  • A track record of building exceptional customer relationships within a customer service environment
  • Resilient to challenges and setbacks - this is a sales role; you’ll need to stay motivated when things feel like they’re not going your way
  • Comfortable working with systems and good level of literacy with Microsoft Office tools
  • Capable of managing own workload within a fast-paced environment, whilst focusing on multi-tasking a diverse workload and prioritising accordingly
  • Ideally, you’d have experience working within a contact centre environment
  • Proven ability to identify customer needs through questioning and information gathering
  • Effective at multi-tasking and comfortable working within a fast-paced environment
  • The motivation to go above-and-beyond for our customers
  • Ability to work as part of a team


  • 25 days holiday, plus bank holidays
  • Quarterly performance bonus opportunity based on achievement of sales targets
  • 3% employer pension contribution, 5% employee contribution
  • Access to educational trips, free parking, travel discounts and social events
  • Employee Assistance Programme


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