Customer Service Administrator

Job Overview

Derby, England
Job Type
Full Time
£22,000 - £25,000 Per Year
Date Posted
9 days ago

Additional Details

Job ID
Job Views

Job Description

Role: Customer Service Administrator

Salary: £25,000

Location: Derby

Type: Permanent


2Fawcett are recruiting for an Internal Customer Service Administrator, to join a company located in Derby on a permanent basis. As Customer Service Administrator you will report directly into the Office Manager.

Our client is a leading specialist in their industry with over 20 years worth of experience and have a brilliant reputation that they have built on strong client relationships and trust, over a long period of time.

The reason for this vacancy is down to growth, so this is a new role. You will be responsible for supporting the division in a wide range of activities which will in return contribute to the growth and reputation of the business.

The Role & Responsibilities of the Customer Service Administrator

- Managing the sales process from initial enquiry, product specifying, to processing low to high value, single to multiple line sales orders for same day dispatch to the customer base; through to post sales activities.

- Accuracy and speed are essential qualities in this fast-paced role.

- Customer relationship management is key to this role, so proactive engagement with existing accounts and a thorough understanding of their buying patterns, and opportunities to identify & create new business opportunities based on excellent communications skills will be required.

- Daily tracking of sales figures and the Compiling of sales reports from defined metrics and KPi’s to enable accurate sales projections and effective client contact

- This sales division interacts with many other internal departments so the candidate will be able to communicate and provide solutions to product and customer issues by working closely with the purchasing, stock-control and warehouse; and other sales divisions.

Requirements of the Customer Service Administrator

- Proficient working knowledge of Excel, Word & Outlook

- Working knowledge of CRM systems

- Clearly expressed interpersonal skills, demonstrated verbally and in writing; maintained especially in time-constrained and pressured situations.

- Attention to detail and a determination to produce accurate work at all times.

- The role is busy, with changing demands throughout the day; personal organization and time management is a must.

- This position requires an individual who can be effective with minimal supervision, and yet be called upon to take an active role within the team as required.

What will you get in return

- An opportunity to work a UKs leading specialist in their industry

- 21 days holidays + 8 bank holidays + Christmas break



Working Hours

Monday - Friday 8:30am - 5pm


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