TPS Business Development Manager
Who are TPS?
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.
Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.
What will you be doing?
Reporting to the TPS Area Sales Manager, working across multiple TPS Centres the BDM will be accountable for achieving sales targets and growing a loyal customer base. Delivering an exceptional customer experience is also an essential part of this role as is being a brand and product expert.
Work with the ASM and TPS Centre Managers to create and deliver on a sales strategy to consistently increase sales revenues from mechanical customers whilst maintaining a loyal customer base
Achieve target KPI's and revenue objectives in your territory for key mechanical customers
Identify, secure and develop new customer accounts within territory
Ensure marketing initiatives are embedded and supported and monitor the success of the targeted customer sets , promotions and campaigns
Present and report on sales and marketing activity v performance
Utilise internal and external market data to develop an understanding of the potential sales opportunities within the customer base and territory
Ensure you are adequately trained and understand the Unique Selling Proposition of the TPS brand, the "Features and Benefits" of the TPS product range especially the genuine v non-genuine aspect and are adequately trained to overcome sales objections
Effectively manage your time to maximise opportunities from customer visits
Work with TPS Centre colleagues to leverage customer set visits and call objectivesStakeholder Management
Keep key stakeholders updated on sales performance via formal and informal market plus statistical presentations
Manage and maximise the support from the business investor partner and TPS investors in order to support your targets and objectives
Work collaboratively with ASM and CMs and contribute to the Business Improvement PlansCustomer Experience
Manage and maintain relationships with all customers
Provide the highest level of customer service by offering a knowledgeable, responsive, courteous service that reflects the image and reputation of the TPS businessWhat are we looking for?
An ability to effectively engage and communicate with a diverse range of stakeholders
Proven experience of creating strategies and managing activities to grow and develop business
A practical level of business financial awareness to provide valued input, and insight, at an operational level and recognise areas of risk and opportunity
Experience of managing national campaigns and activities
A proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B or automotive environment
A thorough understanding of the core processes necessary to deliver centre excellence in specified area
Possess a high degree of IT literacy
Minimum GCSE in Maths and English Language or equivalentWhat we can offer you:
At TPS we want to take you on a journey and give you a genuine platform to excel and achieve your career objectives. We are committed to attracting and developing our people and take great pride in the Learning and Development pathways Volkswagen Group have put in place to ensure personal growth and career success. We retain our people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
TPS was the first trade operation to be owned and run by an automotive manufacturer - Volkswagen Group UK Limited, in 2007.
This means we can offer the ultimate Trade experience delivering Volkswagen Group Genuine Parts™ to our customers daily. Every TPS Centre's extensive parts stock is maintained by the Volkswagen Group and is dedicated to the needs of our local Trade Customers. We're still growing and constantly evolving to meet the needs of our customers, and to date have over 83 TPS Centres throughout the UK.
Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application