Debt Manager

Debt Manager

Job Overview

Kettering, England
Job Type
Full Time
£22,000 - £25,000 Per Year
Date Posted
10 days ago

Additional Details

Job ID
Job Views

Job Description

We are looking for an Debt Manager with experience directly related to "debt collection" in a Financial Services environment.

Duties & Responsibilities

The main duties of the Debt Manager are listed below, but it is the nature of the job that each activity will have its own range of demands which he/she will be expected to meet.

Manage the receivable/Control losses (approximately 70% of work time)

* Work directly with franchisees and Field Management team to control delinquency and net losses to corporate objectives to include debtor-direct calling

* Resolve customer delinquency problems so as to retain customers and achieve permanent corrective action

* Report and track net losses/delinquency to sales management and franchisee management

* Develop strong business relationships

* Answer field and customer questions concerning the credit program and account status

* Educate franchisees on Snap-on’s Franchise Collect Program

* Work all Skip accounts to resolution

* Recommend legal action to the franchisee management and carry out all necessary court follow up action

* Submission of accounts to franchisee management for write-off as necessary, adhering to corporate policy

* Ensure collection and repossession procedures adhere to corporate policy

* Determine and negotiate partial and extended payments

Develop the Credit Business (approximately 20% of work time)

* Develop strong business relationships with Regional sales management and the Regional franchise sales force so as to achieve EC sales goals

* Promote Credit Sales programs to the field at every opportunity

* Attend monthly Field Group and Field Manager meetings

* Educate field sales personnel on program features and benefits

* Review, tracking and compliance of the franchise Platinum program

* Ride with franchisees and Field Managers as needed

* Maintain regular contact with all Regional sales management and the Regional franchise sales force

* Handle franchise credit approval ‘appeals’ as needed

* Answer field and customer questions concerning the credit program and account status

* Introduction, administering, and promoting new programs, products, and procedure

Planning (approximately 10% of work time)

* Analysis of the business portfolio

* Formulating monthly action plans

* Provide franchisee management with weekly forecasts

* Developing presentations for Field group and Field Manager meetings

* Market analysis to target deficiencies in both the sales and control arenas

* Continually look for RCI opportunities and identify areas for personal development

* The role may require the incumbent to perform any other duties to ensure the efficient running of their department or area

Person Specification

We are looking for someone who:

Has 5 GCSE’s or O level equivalent or 2-4 years of directly related ‘collections’ experience in a Financial Services environment

Has a professional telephone manner

Has excellent computer skills and knowledge including Microsoft Office

Is a strong written and verbal communication skills

Is outgoing, positive attitudes and strong interpersonal skills

Is able to demonstrate strong ability to work independently

Has excellent organizational skills and the ability to manage multiple tasks

You will be rewarded with a a basic salary, plus the opportunity for monthly and annual bonuses!

If you think this could be the role for you, please apply now or call Rebecca in the Pink office for further details


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