The Administration Manager for Dermatology Single Point of Access will report directly to the Service Manager and will provide direct line management to all administration staff within the Centralised Dermatology Administrative Function.
The Administration Manager will manage the Administrative Team under their remit, support and maintain processes and systems to support the services key performance indicators. They will work to continually improve and develop the service to meet the needs of the changing environment and ensure that all targets set out in the Service Level Agreements and Contracts are achieved in relation to administration tasks.
Package DescriptionYou will feel valued as an Admin Manager within Virgin Care, receiving access to exclusive rewards and benefits including:
£26,000 and access to our group pension
Laptop and Mobile enabling fantastic flexible working patterns that can help you lead a perfect work/life balance
MyWellness – a health and lifestyle platform covering mental health awareness and support, healthy recipes & activity challenges and access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
Virgin Tribe - our staff benefits scheme which grants you access to premier offers and discount off all Virgin products including flights, holidays, gyms and media, along with regular competitions and giveaways.
We are pleased to offer access to Wagestream -which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees - simply get paid as you go.
25 days holiday plus Bank Holidays.
Access to a range of courses and e-learning to develop further skills, bespoke career pathways and opportunities continuing your professional development
Innovative forward-thinking culture with the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users
Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual “Ask our Executives” event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
Working in an environment focused on the highest clinical and quality standards with 100% of our rated services considered overall good or outstanding by the Care Quality Commission.Main ResponsibilitiesYour days will be challenging, busy and varied but very rewarding. Below are some of the key responsibilities
Line management of the administration team, including first line grievance, disciplinary, appraisals, allocating work, training and development.
Responsible for the delivery of the key performance indicators laid out in the Service Level Agreements and Community Services Contract.
Ensure training, competency, personal development plans are in place for all colleagues to ensure the highest quality performance
Ensure the delivery of the SLA for dermatology services is met.
Planning and organising the workload to maximise efficiency of the administrative function.
Collating and analysing activity data to support the delivery of key performance indicators.
Highlights potential problems or trends to the Service Manager as appropriate.
Ensure efficient and effective policies and procedures are in place for the delivery of a high performing administration function
Ensures that all staff work to the corporate and local policies and procedures.
Manage the administration staffing rota and planned leave to ensure appropriate levels of cover at all times that meet patient need.
Ensure collation of data for specified reports is completed in line with reporting schedule.
Creation and ongoing update of administration processes to ensure clear instruction for all team members, there should be s clear and documented process for each administrative task.
Ensure a robust induction process is in place for all new colleagues
Ensuring monitoring and submission of all national cancer reporting statistics and deadlines, ensuring cancer wait times are met or there is a clear escalation process to the service manager in place.
Spot checking and monitoring processes to be embedded in practice, with clear oversight to ensure that administrative functions are appropriately monitored and delivering services in line with policies and procedures
Any risks, backlog or delays are flagged to Service manager and general manager immediately
Delivery of a weekly SITREP meeting informing service managers of the current service performance, risks and issues including mitigations.
Develop and implement action plans to address any areas of concern or improvements required within the administrative function.
Ensure all national waiting times are monitored and achieved, any exceptions are reported against and plans to improve performance are implemented if required.The Ideal Candidate
Excellent communication and relationship skills
Analytical and judgment skills
Computer literate: able to use Microsoft Word and email and other Office applications
Ability to work without supervision
Ability to produce work of a high standard with attention to detail
Ability to deal with confidential and sensitive information.
Ability to work interrupted to deal with queries.
Understanding of the Governance FrameworkAbout The CompanyFrom 11 November 21, as a result of new legislation, anyone over the age of 18 who enters a Care Home as part of their job must have had both doses of a COVID-19 vaccination or hold a valid medical exemption.
As part of our pre-employment process we will therefore ask you to provide:
* proof of your vaccination status via the NHS Covid Pass (either electronically or via the PDF)
* A signed copy of the temporary medical exemption form
Further details about the legislation can be found on the government website
Virgin Care partner with the NHS and local authorities, providing high quality care for more than 1 million people each year up and down the country. We are an ambitious, forward thinking and passionate company who strive to make a real difference to people and our colleagues. We re-invest all of the money we earn to improve the experience, deliver ambitious transformations and empower all of our colleagues to make the changes, no matter how big or small, that make a real difference.
We’re committed to equal opportunities and welcome a broad diversity of talent to apply. We reserve the right to cease any advertising prior to the published closing date for a role that receives a high number of applications.
As a Disability Confident Committed company, we work in partnership with the Department of Work and Pensions (DWP) to provide facilities, work environment adjustments and technical solutions to make our business an inclusive place for all.
Virgin Care is committed to safeguarding and protecting the children, young people and vulnerable adults that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our services.