Operations Manager £25-27k

Operations Manager £25-27k

Operations Manager £25-27k

Job Overview

Luton, England
Job Type
Full Time
Date Posted
16 days ago

Additional Details

Job ID
Job Views

Job Description

To drive the growth and success of your club through managing and leading an operational service led team. To support the GM through the development of a world class team who always deliver an outstanding experience. To evolve the Mecca Brand to new and existing customers. To take accountability for service levels, operational results, ensuring an outstanding experience on every visit shaping and influencing the business to drive its success.

• Oversee all bingo, food & beverage and slots operations within the venue, taking a proactive, customer facing approach at all times

• Excite and Entertain our customers during service ensuring outstanding experiences on every visit

• Assist in the acquisition and retention of new customers by delivering outstanding service

• Driving Omni-Channel products and services through every one of the team

• Ensure customer experiences are provided in a safe and responsible way

• Resolve all customer complaints in a satisfactory and timely manner

• Take ownership of the recruitment and onboarding of team members

• Manage, coach and train your team to deliver outstanding customer service

• Develop the team of the future to deliver an effective succession plan

• Recognise and reward on an ad hoc basis including the identification of outstanding achievements

• Proactively challenge and manage team performance to ensure the highest level of service; ok is not ok!

• Oversee the maintenance and upkeep of all areas

• Oversee all ordering and stock holding in venue

• Complete administration tasks and audit checks

• Support the delivery of a strategic plan for sustained growth incorporating specific local marketing and community activity

• Assist in the delivery all company structured Customer, Team and Shareholder KPI’s

• Assist the GM by acquiring knowledge of the local market to exploit all opportunities and build relationships within the community

• Actively assist with the communication of the strategic vision of the Mecca Team and the Rank Group


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