Operations Manager

Operations Manager

Job Overview

Location
Watford, England
Job Type
Full Time
Salary
£40,000 - £50,000 Per Year
Date Posted
21 days ago

Additional Details

Job ID
621062
Job Views
1

Job Description

This Operations Manager position is working for a global lifestyle and fashion brand working at 2 of their regional offices in Watford and Southend-on-Sea, with regular travel between the 2 sites.
The Operations Manager role is broad and an excellent opportunity for someone with retail / wholesale operations experience to have a big impact on a company at a senior level.
Roles and Responsibilities for the Operations Manager:
* Report to the Group Operations Controller and Board of Directors.
* Use a hands on approach to improving systems and processes and bringing together different departments to build one team.
* Oversee, supervise and support the Company’s operations including, sales, purchasing, E-Commerce, shipping, warehousing and delivery to customer with the aim to trouble shoot any issues and improve operational efficiency.
* Organise regular operations meetings involving relevant departments to review and streamline existing processes, improve communications and ensure agreed action points are co-ordinated and executed.
* Liaise with Sales Director(s), HR Manager(s), IT Manager and Internal Auditor(s) to keep them updated of any operational and logistics issues and/or plans.
* Meet with key customer’s operations teams to negotiate operational customer requests and review of supplier manuals.
* Make sure that the Company complies with ISO9001 and 14001 and ensure the business exceeds the standards required.
* Ensure the Company is in compliance with the brand owner’s Code of Conduct.
* Oversee the Company’s own and third party logistics to ensure the smooth running of business and the required IT connections.
* Assist with staff training and development in order to help identify staff development needs and train them to accelerate in their jobs.
* Possess strong IT skills in Word and Excel. Experience with modern ERP and WMS systems. Our current ERP provider is OSL Styleman V11 (written in Progress), our WMS provider is Socius24 and uses the software Dispatcher.
* Trouble shoot any ERP System related upgrades, interfaces/EDIs and Management Information Systems (“MIS”) and help improve MIS.
* Monitor, report and rectify (if necessary) any ERP System related and operational matters.
* Oversee all projects related to the ERP System through the IT and operations team including the setup for newly acquired brands and/or companies.
* Liaise with warehouse managers on planning dispatches, warehouse space, workload/priority, human resources and resolving problems.
* Ensure Free-to-Sell reports, stock reports and MIS are produced timely and accurately.
* Design and present operations KPI Reports to the Directors, including Executive Summary, recommendations backed up with detailed breakdowns.
* Prepare weekly and monthly reports, including sales reports, order book analysis, expected invoicing and supply issues.
* Perform any and all ad-hoc reporting to the management as and when required.
* Oversee general maintenance of the building, grounds and equipment including liaising with external suppliers and contractors where required.
* Ensure Health and Safety compliance with all relevant standards
* Flexible approach to operations role and responsibilities as the position evolves and the structure changes

Location

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