Client Success Senior Manager in London - Gympass

Job Overview

London, England
Job Type
Full Time
Date Posted
9 days ago

Additional Details

Job ID
Job Views

Job Description

GET TO KNOW USWe simplify wellness so you can find everything in one place. Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy and healthy.WHAT MAKES A GYMPASSER?We are passionate about our mission! Whatever your job title is, here you can make a global impact and change people’s lives. At Gympass, we collaborate, set high achievable goal expectations, and focus on the end result. It's a challenging, evolving environment that allows you to learn and grow. You will face a disruptive and emerging business model that will push you in several areas, with no boundaries for creation and collaboration.THE OPPORTUNITYWe are hiring a Client Success Senior Manager for our Client Success team in London! Gympass is one of the fastest-growing companies in the world, and you’ll be joining one of its best-performing teams globally. You’ll manage a set of high-profile corporate accounts, ensuring that our clients remain focused on our mission of making wellbeing universal. You’ll also drive the commercial agenda within your portfolio of clients, and collaborate with other teams to ensure that take-up of Gympass is high within all of the accounts that you manage.This is a great opportunity to join a growing team and work with talented people and some of the UK’s most innovative companies. We’re looking for a superstar candidate who can help the team to achieve new levels of success.YOUR IMPACTOwn client relationships for a portfolio of large accounts after the point-of-sale throughout the client life cycle, including leading all client meetings/communications virtually and in personEnsure a trusting and valuable relationship with your HR contacts by sharing our mission to improve employee health, engagement, and happinessUnderstand clients’ objectives and deliver solutions by developing client-specific growth strategiesDrive initial client launch as well as ongoing, strategic relaunch and awareness events; partner with the Gympass Wellbeing Engagement Team to assist in end-to-end implementationPresent & implement best practice workflows to the client as well as review member growth rates, suggest member growth strategies, and provide relevant Gympass updates.Collaborate closely with the Wellbeing Engagement, Customer Experience, Operations, User Growth Marketing, Fitness Partnerships, and Business Development teams to develop member growth strategies and deliver on client and company goalsAnalyze client data; share findings, and develop tailored communication and awareness strategies to increase user engagement to better defeat inactivityOwn the commercial agenda for the clients in your portfolio, including renewing, expanding and renegotiating contracts on an annual basis.WHO YOU AREAn accomplished individual with 5+ years of experience managing client relationships in a client-facing positionA dynamic person with the ability to collaborate with cross-functional teams, work in a team environment and solve problems creatively and efficiently.An excellent communicator -- interpersonal, written, and public speaking -- with superior customer service to internal and external clientsDetail-oriented with a deep understanding of managing multiple clients/projects concurrentlyFluent in monitoring data, analyzing reports, and leveraging resultsAble to analyze and improve current job processes/protocols and anticipate/manage change in a quick-moving global business environmentWHAT WE OFFER YOU We're a wellness company that is committed to the health and well-being of our employees. Our benefits include:Gympass discount: We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more.Flexible work: Choose when and where you work. For most, this will be a hybrid office/remote structure, but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to cover the costs of working from home. Paid time off: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!).Parental leave: 100% paid parental leave of 12 weeks to all new parents (of both biological and adopted children, regardless of gender and parent's relationship with the co-parent) + 100% paid birth leave of 14 weeks.Career growth: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.Culture: An exciting and supportive atmosphere with ambitious people from around the world!And to get a glimpse of Life at Gympass...follow us onInstagram @gympasscareers andLinkedIn! Belonging @ GympassGympass is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Questions on how we treat your personal data? See our Job Applicant Privacy Notice.


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