Operations Manager - London, Ontario in London - Amazon

Job Overview

London, England
Job Type
Full Time
Date Posted
8 days ago

Additional Details

Job ID
Job Views

Job Description

Job summaryOur WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Key Responsibilities and Job Elements:Support, mentor, and motivate your salaried and hourly workforceLead large-scope projects with site and regional impactBuild and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balanceManage safety, quality, productivity, and customer delivery promisesCollaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectivesLift up to 49 pounds and frequently push, pull, squat, bend, and reachStand/walk for up to 12 hours during shiftsWork in an environment where the noise level varies and can be loudWork in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)Continuously climb and descend stairs (applies to sites with stairs)Amazon is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Basic qualificationsBasic Qualifications: A completed Bachelor's Degree from an accredited university OR 2+ years Amazon experience3+ years of direct management experience for salaried employees and their performanceWillingness to work flexible schedules/shifts/areas, including weekends, nights, and/or holidaysPreferred qualification Preferred Qualifications: Experience managing a team of 2+ salaried employees and 70+ indirect employeesExperience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.Demonstrated problem solving skills and analytical skillsExcellent customer service skills, communication skills and interpersonal skillsTrack record of meeting or exceeding department performance goalsA Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.


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