Location: UK - Hatfield, UK - London, UK - Reading, UK - Nottingham, UK - Milton Keynes (old) | Job-ID: 83101 | Contract type: Standard | Business Unit: Inhouse ITHatfield - Hybrid We are looking for an experienced Endpoint Manager to work alongside the Head of Identity and Access Management in supporting the GIS Workplace team with management of the endpoint computing estate on a global scale. You will be an expert in the operational aspects of endpoint management with a passion for detail and the determination to deliver excellence from this essential part of the Workplace team.The Endpoint Manager role is responsible for the day-to-day operation of the laptop/desktop entitlement management service, provisioning service, and security capability. The role leads a team of provisioning analysts, asset management specialists and endpoint security specialists to provide internal staff with computing devices, with adequate protection, to perform their duties for the business. This is a service management and personnel leadership role with specific knowledge in operational endpoint management, logistics and security. The role is responsible to the business for early detection of intrusions through endpoint breaches, and monitoring and reporting of associated risk vectors, as well as ensuring that all employees are provided with an in-life device that is managed, tracked and secure. This is a fantastic opportunity in one of the UK’s leading IT service providers to deliver an essential service to the business in the management of over 17,000 users worldwide.The successful candidate will be experienced in operational endpoint management with a proven track record of service delivery and team leadership.The GIS Workplace Endpoint Manager will report to the Head of Identity and Access Management and will form an essential element of the department delivering a secure and reliable working environment to Computacenter’s 18,000 users.What you'll be doing?Be responsible for the operational provisioning of endpoint computing devices (laptops/desktops) for Computacenter’s internal staff;Manage the design of the Asset Management logistical and financial cost model, and implement development in line with departmental strategy;Own the operation of the core tools required to manage the asset provisioning and management framework;Have overall responsibility for the design of endpoint security and control systems, utilising relationships with technical delivery teams to provide a secure working environment;Ensure the onboarding of new generations of equipment is managed smoothly with build image commissioning through the workplace technical teams and logistical readiness;Be a user experience advocate; driving an enhanced user experience wherever possible;Manage a team of provisioning analysts to support the provisioning service;Meet with key stakeholders to the provisioning and access service periodically to ensure expectations are being met and changes to service are conveyed;Engage with the department’s reporting function to ensure reports, presentations and event monitoring is performed to expectation;Perform investigations and present findings on exceptions or incidents that are relevant to provisioning and endpoint management activities;Provide internal and external audit supportWhat you'll bring?Relevant experience in an IT Endpoint Management position;Team leadership experience;An understanding of security risks that reside within an Endpoint estate with a clear vision of risk reduction strategies;An understanding of key Endpoint technologies such as anti-virus, removable media control, application control, user rights management, patching and managed update systems;Familiarity with Remedy ITSM, Biomni FrontOffice, Active Directory, Microsoft Azure a distinct advantage;Excellent report writing skills, with competencies in Word, Excel and PowerPoint;Capable of reporting to a range of seniority levels, including Executive;Competent with recruitment, one-to-one and annual appraisal personnel tasks;Be able to converse at a business level in English;A meticulous attitude towards problem-solving;A desire to own and develop a service as a self-starter.Why should you join our Endpoint team at Computacenter?
Computacenter is growing and we are seeing a lot of investment in our people, meaning you will be working with the latest technologies. Not only that but you will have the chance to continuously develop your security knowledge with us. You will be working in a team where every individual makes a difference, while being part of a large organisation with excellent benefits packages.We’re proud that Computacenter is a place where people matter just as we are of our managers who are real advocates for their people, helping them to power their personal development and enabling them to reach their full potential. We may be international in our reach and reputation, but we’re small enough for you to be able to influence what goes on and to make a real impact.Current information for our applicantsWe have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!About usComputacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of 6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.Interested in joining a company with a strong sense of community?We’re growing. We’re hiring. We encourage. We empower. We support.