Senior Manager Benefits Operations - HRSS in London - Fidelity

Job Overview

London, England
Job Type
Full Time
Date Posted
9 days ago

Additional Details

Job ID
Job Views

Job Description

About the OpportunityJob Type: PermanentPurpose of the RoleThe purpose of this role is to manage the Global Benefits Operations across all Fidelity locations. You will work closely with the Head of Global Benefits, regional Reward/Benefits SMEs and HR Shared Services teams to lead a team of Benefits Administration specialists who will work alongside the regional Reward SMEs in four regional blocks: UK&Ireland, Continental Europe, India and APAC, to ensure effective and efficient delivery of pensions and benefits in each country.Key ResponsibilitiesLead a team of administrators, who are geographically dispersed, to manage day to day benefits operations to support the delivery of programmes across all locations. Ensure the global process standard is met under a common framework.Demonstrate the subject matter expertise in benefits operations including scheme renewals, employee communication and query management for multiple locations. Provide expert advice, support, and guidance to the team.Translate hands-on experience into key principles that can serve as a model for multiple locations with attention to local variations while maintaining consistent approach.Manage the overall performance of the team to ensure effective and efficient delivery of key operational processes.Lead the transformation of benefits delivery processes, creating and constantly improving the Standard Operating Procedure to deliver a best-in-class employee experience. Document and update policies and procedures to ensure ongoing development and review of the processes.Responsible for overseeing vendor management and on-boarding processes including co-ordination of risk assessment.Understand the finance and principles of cost centre for invoice processing. Put in place an effective invoice management system and reconciliation process to ensure they are paid on time.Work with HR, HR Support, Payroll and HRIS teams to ensure the accuracy of information provided. Ability to have insight into appropriate controls tp ensure standard of data integrity and delivery timelines are met.Experience and Qualifications RequiredAbility to operate independentlyExcellent communication and interpersonal skillsMust be proactive, a self-starter, able to meet tight deadlinesAbility to work with team members across different locationsStrong stakeholder management skills and effective people management skillsStrong skills in operational planning, administration and engagement with various levels of staffEye for details and ability to work at ease with IT systemsSummaryLocation: Cannon Street OfficeType: Full time


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