Client Manager in London - Aon

Job Overview

London, England
Job Type
Full Time
Date Posted
3 days ago

Additional Details

Job ID
Job Views

Job Description

Client ManagerAre you looking for an opportunity where you can make a difference leading a strong team? Are you passionate about delivering better client outcome for one of Aon’s largest relationships?If so, then come and join our Financial Services Group here at Aon that offers the flexibility to work both virtually and from our London office!Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look likeAs a Client Manager some of your key responsibilities will involve; Delivery of business results against financial and operational metrics meeting new, retention, and rollover targets as well as seeking opportunities across other solution lines to increase Aon penetration. Uses standard methodology to scale better outcomes for clients and actively shares within the businessConstant development of Aon IQ – through formal training and knowledge sharing in addition to participation in Client Planning, maintains proven understanding of all Aon services and ensures that the client understands the full value delivered.Delivery of the Aon Client Methodology consistently for each client or where relevant in collaboration with the ECG. Applies our standards flawlessly, including bringing all key collaborators at Aon and the Client together for deep strategy and execution of our commitments and plans.Role models partnership at every level, teamwork, integrity and respect to deliver the best of our firm to our clients. Supports Aon’s Talent agenda to build and grow diverse and broad teamsCelebrates successes and growth of our collective team to recognize their contributions within the businessCommunicates effectively and gives/receives feedback to continually elevate the success of the team. Ability to act on feedback to ensure appropriate remediation plans can delivered.Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of required training) that may adversely affect the business, interests or reputation of any Group CompanyLine management responsibility for 1-3 Client Managers and/or Client Service AdvisorsTechnical Skills and Knowledge:Industry IQ - deep knowledge and experience of client industry and ability to access Aon resources for content and solution delivery by industry; shown understanding of the themes, trends and issues by industry plus an ability to match those trends and themes to relevant Aon solutions and resourcesRelationship capital: Builds and maintains deep client relationships and uses that capital to understand objectives, influence client thinking, ability to negotiate optimally and build results.Consulting skills: Identifies client needs and clearly articulates the problem to be solved; recognises challenges and barriers to solving them and assembles internal resources to achieve the desired client outcomeFinancial acumen: Understands the client’s financials and strategy and is adept in discussing this with the client and internal teamsEffective communication: Listens and communicates with a client-centric, strategic focus and adapts to communication style of the client; clearly articulates client needs and action items internally; builds consensus within Aon and client organisationTeam management: Accountability for service delivery, ensuring progress for all client workstreams. Builds alignment of internal client teams on related workstreams.How this opportunity is differentIn this great opportunity you will be senior client owner for our portfolio of FinTech and Digital Asset accounts, responsible for leading and delivering distinctive client experiences.Actively supports the FSG Leadership team to build and deliver on its core priorities such as growth lever plans, Delivering Aon United delivery, resource management, governance, supporting training and development needs of team; best practice client service delivery; and market/broking engagement.Skills and experience that will lead to success As a Client Manager your skills and qualifications will ideally include; Experience within the Insurance and/or FinTech IndustryExperience of account managementEducated to Degree level or equivalent preferableACII qualification and PCP for Aon UK Belgium branch and/ or legal qualification preferableHow we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.comAon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. #LI-DF1 2512745


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