Endoscopy Operations Manager - UKI in Southend - Concept Resourcing

Job Overview

Southend, Scotland
Job Type
Full Time
Date Posted
9 days ago

Additional Details

Job ID
Job Views

Job Description

Endoscopy Operations Manager UKI - Southend-On-Sea - 60,000 per annumThe Endoscopy Operations Manager is accountable for delivering maintenance and repair services for a full range of endoscopy products supported by the company repair workshop.The role plays an important part in bridging technical capabilities with customer requirements and as such is expected to work closely with the Endoscopy Engineering Manager to target areas to enhance technicians' capability. In addition, this role will operate alongside the Endoscopy Transformation team to identify current and future commercial focus while supporting technical bids and presentations in the field.Responsible for operations based out of the Southend-On-Sea repair workshop, this role is accountable for endoscopy employees in the workshops and is expected to jointly define working models to deliver customer centric delivery such as extended working hours (shift patterns, extended week/weekend models) and will work with the UKI Logistic Manager to identify efficiencies.Accountabilities and Responsibilities: Leadership and management for Endoscopy operational teamsImplementing capability to support current and new generations of endoscopy equipmentDelivery of efficient turnaround of repairs through extended working hours/weeks in conjunction with HR teamManaging escalations such as KPI failure, repeat repairs or customer complaints, including site visits where requiredWorking with logistics to leverage companywide cost-effective delivery and collection services for extended workingWork with commercial organisation to define support levels and coverage available for products in tenders/bidsResponsible for building resourcing models to support current and future business to balance cost with effective service deliveryResponsible for implementing newly awarded contracts, identifying gaps and presenting plans to limit exposure.Available to support technical colleagues in the event of escalated or complex repairsAvailable to support commercial organisation in bid defence or technical discussions as requiredSkills/Qualifications:Degree qualification or equivalent (or working towards)10 years' experience in endoscope repairs and associated productsCommercial acumen in endoscopy or related environmentAn understanding of Risk Management generally, and the impact on medical device supportFundamental management skills, concise communication, and the ability to liaise effectively with scientific and medical colleaguesAble to problem solve under pressure, whilst minimising risk to patients, the Trust or companyA keen interest in efficiency and innovative techniques to develop more effective working practicesWilling to work across modalities/OEM'sAt least 10 year's experience in healthcare environment10 years' experience managing engineers or techniciansClick apply now or speak with Chris Holliday for further information.


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