Operations Manager - Integrated Logistics in Eastergate - Kuehne + Nagel

Job Overview

Eastergate, England
Job Type
Full Time
Date Posted
3 days ago

Additional Details

Job ID
Job Views

Job Description

Are you an experienced Operations Leader? We have a great opportunity for a candidate with experience of logistics processes and team management to lead our team in Donnington. Your Role Based in our Logistics Control Centre, you will have responsibility for putting the customer at the core of everything you and the team do, providing the best customer service experience and leading a team of up to 30 people across multiple teams for one of Integrated Logistics largest customers – ensuring that the movement of our customers’ goods are delivered on time and in full. Your Responsibilities Lead a team of up to 30
logistics experts across multiple teams for one of Integrated Logistics
largest customers; ensuring KPI’s and performance levels are met and the
team are trained to agreed performance standardsStrong leadership skills
demonstrating clear ownership of the customer and their operational
requirements within our Logistics Control TowerBuild and maintain strong
relationships with the customer and all relevant teams within the customer
and with internal stakeholdersCommunicate with the
customer on a regular basis any performance issues which have been escalated
to the Logistics Control Centre (LCC). To resolve the immediate issue
followed by a root cause analysis to ensure re-occurrence is avoidedOwn overall operational
processes, escalations and all other matters for your team and your
customer and ensure delivery on time and in full is met and all relevant
Management Information is provided to mitigate failuresDevelop and drive strategies
to increase productivity and support Value Add Initiatives as part of our
continuous improvement commitment to the customerSupport the team leaders in
a variety of activities such as query handing, escalation resolution,
customer meetings and conference callsAwareness and understanding
of Contracts, Standard Operating Procedures and knowledge of and
compliance with quality standardsWorks in close and trustful
cooperation with the Business Managers and all other involved departments
(Business Support, Logistics Procurement, Freight Settlement, Quality
Management) Your Skills and Experiences Formal education in Transport
and/or Logistics with a qualification in Logistics, either degree or CILTManagement experience in the
Transport and/or Logistics sector, ideally with experience across all
transport modes, a good understanding and knowledge of international
logistics would also be beneficialExcellent Customer Service
Skills, highly customer focused with an ability to communicate effectivelyLeadership experience in
managing a variety of teams; able to understand the team dynamics and how
to get the best out of your team constantly and consistentlyConsumer Product Sector
experience would be ideal as would an understanding of 3PL vs 4PL business
modelsProficient MS Office Skills,
use of Excel is a must – analytical skills and problem solving skills
are critical in this roleExcellent organisational,
time management and prioritisation skills with a flexible attitude and
willing to travelResilient, able to cope with
change and to work under pressure, especially in times where there are
time-critical deadlines Good Reasons to Join If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.Job SummaryJob number: GB14506Date posted : 2022-09-13Profession: Supply Chain ManagementEmployment type: Permanent


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