Supply Chain & Procurement Manager in London - Jones Lang LaSalle

Job Overview

London, England
Job Type
Full Time
Date Posted
9 days ago

Additional Details

Job ID
Job Views

Job Description

About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 98,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!The Partner Performance & Optimisation Team manages the corporate relationships with the Service Partners on behalf of JLL-PAM and our clients ensuring that the values of customer focus, well-being, partnership, ethics and diversity are upheld and that the cultural elements are deployed across the entire network.JOB PURPOSETo work collaboratively with the JLL-PAM Service Partners to deliver the joint objectives and vision of delivering exceptional Customer Experience to our people, clients, occupiers, customers, members and visitors, with responsibility for the Service Partner’s portfolio wide operational delivery.To manage, develop and optimise performance of the Service Partners within the Service Line as well as on a client specific basis (for the Client Teams), leading the activities within the Hard Services service lines (M&E Maintenance, Fabric Maintenance, VT Maintenance and associated consultants).To ensure that the Service Partner organisations are aligned to the JLL-PAM Vision, not only at management (Sales & Commercial) level, but at ground level where the Service Partner employees are the most visible example of the JLL-PAM brand and must also benefit from the training and well-being initiatives offered through the JLL-PAM teams.To work with the Service Partners to develop innovation and value improvement and to ensure that the Supply Chain is agile and delivers excellent service in line with the JLL-PAM sector requirements.To align the Service Partners with the JLL-PAM FM organisation and ensure that service lines are linked across each of the Clients through the Group Service Delivery Managers.To link the Service Partners to the client services through the Client Director and Client Group FM Directors, and align with the Group Service Delivery Managers and Client Lead FMs to ensure that developments within the Service Lines are shared across all Client Groups and each Service Line.To work with the Head of Partner Performance & Optimisation, the Service Partners and the senior JLL-PAM operations team to develop, implement and review and Service Partner management strategies for each of the service lines including the development and setting of ‘best in class’ standards for each stream and contribution to a best practice collaborative operations environmentTo provide centre of expertise to JLL-PAM operations and client facing teams on Service Partner relationships, performance management and optimisation developments within the service lines.KEY RESPONSIBILITIES AND DELIVERABLESDevelop and maintain exceptional, strong and long-lasting relationships with JLL-PAM Service Partners to:Ensure full collaboration and delivery of the vision of customer experience.Deliver service, cost improvements and operational efficiencies; paying particular attention to sustainability, ESG and ethical trading practices and compliance with JLL values, policies and client / property specific strategiesPartner Relationship ManagementConduct strategic reviews with key Service Partners in accordance with the JLL-PAM strategy and vision.Maintain an up-to-date knowledge of the framework Service Partners and their direct sub-contractors within the service line.Own the overall key Service Partner relationships on behalf of JLL-PAM and act as a point of escalation where requiredPartner CollaborationEnsure full collaboration by the strategic Service Partners to identify cost saving and drive service improvement opportunities throughout the managed portfolioService Line DevelopmentUndertake regular audits of key Service Partner operational procedures to ensure integrity of supply chain and control risksIdentify opportunities to create additional value and differentiate the JLL-PAM supply chain from its competitorsPerformance ReportingEnsure that the performance metrics and measures are in line with client needs and the JLL value propositionOperational Performance ManagementMonitor and analyse Service Partner performance in order to identify trends likely to indicate poor performance or delivery excellence including the on-going management of Key Performance Indicators (“KPIs”) and the associated Performance Measurement System (“PMS”).Client Stakeholder ManagementProvide Service Partner relationship management support and training for operations teams, professional consultation to clients, and develop suitable sales collateral to support bids and the sales process for new clientsManage and maintain the client specific requirements of the Service Line, including a full understanding of the volume profile and wider JLL-PAM strategyAnalyse opportunities to improve value visibility and identify future procurement projectsProject manage and act as the point of contact (including managing the Sourcing & Procurement resource) for strategic procurement projects, ensuring JLL-PAM policies and procedures and best practice is followed and value for money is achieved including:Agreeing the list of potential tenderers for the JLL-PAM pre-qualification process.Sign-off on behalf of JLL-PAM of tender documentation (including RFP, specifications, performance measures etc.).Stakeholder engagement and management including stakeholder sign off appropriate to the sourcing event.Facilitating the activities of the tender process, liaising with the Sourcing & Procurement resource, to include site visits, tender clarifications, negotiations, presentations, references etcAppointment of Service Partners to the frameworkMobilisation Management & Contract AdministrationFacilitate and manage changes of contract scope and specification, transitioning suppliers as required by the framework processes.Contract Checkpoint (5 Year) & CompletionConduct full term assessment of Service Partner performance to inform JLL-PAM decisions on framework contract extension.Provide cover for the Head of Partner Performance & Optimisation and other Service Line Managers when required.REQUIRED QUALIFICATIONS, SKILLS AND EXPERIENCEEssentialEducated to degree levelAble to demonstrate experience in a broad range of key Supply Chain Management skills including; negotiation, influencing, project management, change management and commercial awarenessGood written and verbal communication skillsStrong analytical skills and advanced knowledge of ExcelProven experience of working with large and complex database systems.Personable and able to form long-term, collaborative and strong working relationships with internal and external stakeholders up to senior levelDesirablePrevious experience of FM or property managementPrevious experience of Hard Services procurement and/or management#LI-OR1What you can expect from us We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.We can’t wait to see where your ambitions take you at JLL. Apply today!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page ( I want to work for JLL.SummaryLocation: London, GBRType: Full time


Similar Jobs

BS Social Care

Registered Manager

Full Time


This website uses cookies to ensure you get the best experience on our website. Cookie Policy